My brand new Apple Pencil connects and then disconnects. At first I restart my iPad that is compatible with my pencil and I updated my iPad and also forgot the device. When I forgot the device it asked me to pair it and I chose pair, but then I would connect then disconnect seconds later. If we’re to have the pencil plugged in to my iPad already it would tell me to plug it in when it’s already plugged in.
iPad mini 5 Wi-Fi, Cellular
Noahlzz Said:
"Apple Pencil 1.0 connecting at first then disconnects: My brand new Apple Pencil connects and then disconnects.[...]"
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Go Here: Charge your Apple Pencil and Check the Battery - Apple Support
If of no success..
See About Getting this Replaced:
Perhaps this is a Faulty Device?:
You have a one-year, out-of-the-box, limited-warranty. They do not cover accidental damage. So, if you have the original receipt of purchase, and this has no physical damage to it, whatsoever, then Apple might cover it. So, contact them, asking if it can be covered.
Contact Apple Support:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
Noahlzz Said:
"Apple Pencil 1.0 connecting at first then disconnects: My brand new Apple Pencil connects and then disconnects.[...]"
-------
Go Here: Charge your Apple Pencil and Check the Battery - Apple Support
If of no success..
See About Getting this Replaced:
Perhaps this is a Faulty Device?:
You have a one-year, out-of-the-box, limited-warranty. They do not cover accidental damage. So, if you have the original receipt of purchase, and this has no physical damage to it, whatsoever, then Apple might cover it. So, contact them, asking if it can be covered.
Contact Apple Support:
Note: Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
This support page may be helpful with pairing and use of the Pencil with your iPad:
Connect Apple Pencil with your iPad - Apple Support
If you continue to experience difficulties, here is one of the better troubleshooting guides:
https://appletoolbox.com/apple-pencil-not-working-heres-our-troubleshooting-guide/
Be aware that if your Pencil has been set-aside for an extended period, unused and uncharged, the Pencil battery may now be irretrievably damaged through deep discharge. In common with all Li-ion batteries, they must always have some level of charge.
The tiny internal Li-ion battery is susceptible to permanent/irreversible damage through being left discharged for long periods. Even some “new” pencils can exhibit signs of failure out-of-the-box if they are “old stock”.
It is essential that if you have an Apple Pencil that you charge it regularly - whether used or not - so as to protect the battery from deep-discharge. Do not allow a pencil to remain in low-charge state for any period of time - as the internal battery will fail, rendering the Pencil useless. Setting aside an unused Pencil, for extended periods, is a recipe for premature death of the Pencil battery.
If the Pencil Battery has failed, the only remedy is to replace the Pencil. If the battery has failed and your pencil is within its one-year warranty, you should look to having it replaced by your retailer or at an Apple Store.
Some reports suggest that gentle warming of the Pencil (such as a hot water radiator) prior to attempting charging of the Pencil can resurrect a Pencil battery.
If you haven't tried already, maybe charge it?
Apple Pencil 1.0 connecting at first then disconnects
