MagSafe Duo Not Charging with iPhone XR

Hi CoconutSu,

Thank you for participating in the Apple Support Communities. We understand your having trouble charging your iPhone XR with the MagSafe Duo, and we'd like to assist. The MagSafe Duo is designed to work with the iPhone 12 and iPhone 13, so it's not compatible with your model. This article explains more:

How to use MagSafe Duo Charger with your iPhone and Apple Watch

Take care.

Hi CoconutSu,

Are you able to test your MagSafe Duo with another phone? If it doesn't work with another phone it's likely a hardware issue. If you're still in the return window from the place of purchase you could possibly exchange it. Otherwise, service would be the only option. You may want to contact Apple Support to find out about all your service options. They do offer mail service in some countries.

Contact - Official Apple Support

Take care.

I have a couple, you could return it, get your money back and buy a non-MagSafe Qi-compatible dual charger for less money that will work well with your iPhone XR. There is no benefit to your using a MagSafe charger for your phone and while it will work with your iPhone XR, given enough power, it will work less efficiently. Which leads to option 2, return your 20w power adapter and get at least a 27W one from Apple or higher.

If you aren't planning on buying a MagSafe compatible phone anytime soon I would return it and get something from Mophie.