Apple Card said it was unable to verify my identity

See if any of these steps help

• On your compatible iPhone , go to settings>general>software update and make sure there are no updates (must be at least 12.4.*).
• Make sure you are using 2 factor authentication - Settings>Apple ID (your name at the top)>password & security>Two-factor authentication - turn on.
• Make sure your region is set correctly for your Apple ID (Change your Apple ID country or region - Apple Support) [Must be USA]
• Make sure your region is set correctly on your phone [Settings>general>language & region - set to your region] (Must be set to USA).
• Make sure you are signed into your iCloud Apple ID Sign in with your Apple ID - Apple Support.
• Restart your phone (A forced reboot may be needed - Restart your iPhone, iPad, or iPod touch - Apple Support).
• You need a drivers license, Military ID, or state issued ID, a passport will not work.
• Must be using a passcode/Touch ID/Face ID on device. (settings>Touch ID/Face ID & Passcode - turn one or both on).

Hi, here is a support article on verification of your identity for Apple Card and Apple Cash,

https://support.apple.com/en-us/HT207887

If you continue to have issues, please follow the links for additional support at the end of the article. I hope this helps.

Are you a US Citizen or legal resident with a physical US address?

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You’re welcome!