Files will not upload to iCloud via iCloud.com

(Remember in my case, the hotspot does work and does allow uploads just fine)

EVERYONE INVOLVED - CONTACT APPLE PLEASE!

Open a trouble ticket.

Refer to this web page perhaps.

Apple claims they have never heard of this and I've spoke with 3 engineers already.

I cant even drag/drop in the iCloud finder folder. That's broken too..

Am having the very same problem for over a week, on both a 16" MacBook Pro running Monterey and a 27" iMac running Mojave. Tried other browsers and tried Hotspot on iPhone 13 Pro Max . . . same problem!

I have been experiencing the error message saying "(File Name) couldn't be uploaded. Try uploading the file again later." issue since November 14..

Spoke with a senior advisor and was told that engineering was aware of the issue. Have been contacted twice since that no resolution has been reached. Called again today November 21st and was told engineering has still not resolved the issue.

I continue to notice many users are experiencing the same issue.

At least you heard back. No one from Apple acknowledged the issue I had spoke to and no one ever got back to me as they had indicated they would.

All I can do is ask ALL of you to OPEN a case with Apple.

Even if you're out of warranty - this isnt a hardware issue and you should have no issue opening a case.

I have a 45 min to an hour appt on Tues the 23rd to provide details of my issue to someone else at Apple. Again, a waste of time but I will do it. The individual I was speaking with today began to imply that it was my Windows that was causing the issue. I stopped her right there, and let her know this is what always happens, they try to blame me/us and something on our side, when in reality it is purely an Apple-needs-to-fix-this issue.

I've tried windows and Mac and all sorts of browsers. Nothing on OUR side here to fix.

They even told me its likely my wifi AP at the house or my networking. As I mentioned earlier, I plugged the MacBook right into the cable modem, bypassing everything.

It fails as expected of course.

The one tech I spoke with seemed to understand it wasn't anything "I" could fix or replace on my side. He was the one that suggested I try the VZW hotspot as a test, which I did and which ironically works every time.

But thats not a fix of course. But to me, it has to indicate some course of troubleshooting directions...

I know Apple stores iCloud stuff on different machines/companies out there vs only their own. So I had thought DNS/IPv6 might be an issue but I ruled all of that out.

Automatic stuff on iCloud (like photos for example) seems to work just fine at least. I had to resort to using Google Drive for storage until this gets corrected. I am going to call and continue working on my case with Apple on Monday.

For whatever thats worth, besides wasting my time....

This is a cop out. I can upload to other cloud services like Dropbox and Google Drive, but not iCloud/Apple Drive? We use a VPN because of ransom attacks and alike. Is there no other way? This just started a couple of weeks ago.

Did anyone else call Apple?

Did you guys open a ticket?

People... - Please open tickets up and dont just post here complaining. No one officially from Apple watches these that we really know of.

I've opened up 2 tickets recently and they are still open. So far Apple still isnt admitting there is an issue - yet even with 100% all Apple stuff, iCloud is not accepting any files whatsoever. There is no point in troubleshooting this on your own as its something external to all of our personal equipment.

I still have a theory as apple uses different storage providers for iCloud storage - but it's just a hunch at the moment.

Open a case guys.

Feedback isnt really the correct way to really get this addressed...

Personally I have given up and just using google drive or any other cloud storage. I always fully encrypt the zip files I put into any cloud storage cause even Apple has the keys and ability to look at our files. But if they are 7z and encrypted, good luck...

Update. Spoke with level 1 support, who then transferred me to level 2. I was told that Apple is aware of the issue. The support specialist said he found this thread and added it to the notes for the issue. Hopefully they will find a solution soon.

Just adding my voice to this thread - same problem as described. I've tried multiple browsers, etc - unable to upload files no matter which way I try. Hoping for a fix - kind of important when we're paying Apple for storage!!!

I just opened yet another ticket on this today. I got further than before. Turing on Javascript debug while attempting to upload a file manually to iCloud Drive via Safari resulted in this debug:

[Info] Successfully sent reportStat (main.js, line 11, x2)

[Error] A server with the specified hostname could not be found.

[Error] XMLHttpRequest cannot load https://p57-contentws.icloud.com/10713065789/singleFileUpload?tk=CAogSGm1VcbyF5zx3SspdznA7HgSJOiwOlmKTZXo3XM9QwkSbRDy8LfU2y8Y8uDqptwvIgEKWgTVgm7VYJnQBGonKZ2TKhCdmCf2lD6g_3woELgr7nwZZ-zME1-RgPq0pC1iAxEFo57BcieCfgAyq40aQOQb-rLmYuVVYU606djbIQCmDiutCqdPqmx6Ek2EQ0w&ref=015c031de6ab9dc4e0ae4fdc54f79776f8d5826ed5&c=com.apple.clouddocs&z=com.apple.CloudDocs&uuid=4b21ca46-b375-4cae-abb8-9f7a60a5f43d&dataclass=com.apple.Dataclass.CloudKit&p=57&e=Avsh_ljP5drkjq1FAzi_n_HR1KL-iaUEeoWxp856oR7_MNy7l2T5UVQB5d2HpV-nDg due to access control checks.

[Error] Failed to load resource: A server with the specified hostname could not be found. (singleFileUpload, line 0)

[Info] Successfully sent reportStat (main.js, line 11, x7)

[Error] A server with the specified hostname could not be found.

[Error] XMLHttpRequest cannot load https://p57-contentws.icloud.com/10713065789/singleFileUpload?tk=CAogV__X2FDfFWM473kEvOTYdr3wMWsUo1qPuBt-r_KptjISbRDtycHU2y8Y7bn0ptwvIgEKWgTkzKlkYJnQBGonYaxG2PXlWXsUbdOoG9Pf9qD-X96JTzd_SZw-eiwYP1jp2CISUk2CcifnQlJ3Zrlcgv-PD7eFXATLlLTDNOcUhggWh97bDMB69S4b13wuslM&ref=01e3e93634d6c8160e1b15adf3983aa5abe4cca964&c=com.apple.clouddocs&z=com.apple.CloudDocs&uuid=249db0f2-ba37-406e-a2dd-74ddcba8b056&dataclass=com.apple.Dataclass.CloudKit&p=57&e=AgZuEuWOy-5qhaIiMJT6ztxGvDvZyZm3jq_TgdbXlZCheleCv27jVDernuXDYMSxIQ due to access control checks.

[Error] Failed to load resource: A server with the specified hostname could not be found. (singleFileUpload, line 0)

[Info] Successfully sent reportStat (main.js, line 11, x3)

...I have submitted this and several other items of debug to a senior engineer at Apple and expect a call back Wednesday 12/15. I will report my findings then, if Apple has some feedback for me...

Possible DNS fail or mistake:

sh-3.2# nslookup p57-contentws.icloud.com

Server: 1.1.1.1

Address: 1.1.1.1#53

Non-authoritative answer:

p57-contentws.icloud.com canonical name = contentws.v.aaplimg.com.

contentws.v.aaplimg.com canonical name = c33f3251-cba4-4c18-bf7d-1acf250a6c65.apple.com.

sh-3.2# nslookup c33f3251-cba4-4c18-bf7d-1acf250a6c65.apple.com

Server: 1.1.1.1

Address: 1.1.1.1#53

Non-authoritative answer:

*** Can't find c33f3251-cba4-4c18-bf7d-1acf250a6c65.apple.com: No answer

sh-3.2#

Totally out of the blue, after waiting for weeks for this issue to be resolved, yesterday I thought I would just go ahead and try to upload a couple files (tiffs) via Firefox by drag and drop to a folder in my iCloud account. SUCCESS!! Then, an hour later, tried to upload two more tiffs and got the usual message "(File Name) couldn't be uploaded. Try uploading..."

So as usual, the Apple Senior tech has not got back to Me despite 2 scheduled call backs. The issue is either a missing DNS entry as I showed above -or- I am being pointed at a bogus FQDN->CNAME entry. Has to be one or the other.

I am unsure how to kick this ticket up a notch as I am so close to figuring this issue out. Maybe I will reach out to Apple and see if I can get this ticket reassigned to someone with a better response time.