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Level 1

4 points

Itunes backup

Hi- My phone was run over by a car. I'm trying to load a backup onto my new phone and my backups are missing from itunes on my Windows PC. Why am I not given a backup option when I plug my new phone in? Thanks

iPhone 8, iOS 14

Posted on Nov 3, 2021 4:14 PM

Best reply

aadil7863

Level 2

167 points

Posted on Nov 3, 2021 4:25 PM

Hi ScottJet,

Here is a support page about iTunes Backup for windows.

Here is a page about iTunes Backup restores.

If you go through the setup process on your new device, step 5 will be about apps & data, here you can select restore from Mac or PC.

Hopefully this helps.

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Itunes backup

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