I purchased a second hand iPod Nano 3rd Gen. It works fine. However I'm stuck with the previous owner's library of songs.
When connected to my (up to date) Windows PC I can see the iPod Nano but in iTunes I do not see it.
I've tried toggling the hold switch and holding menu and centre button - no joy.
Any suggestions please?
Windows, Windows 10
Hi Leakage-guru,
Thank you for participating in the Apple Support Communities. We understand iTunes is not recognizing your iPod nano, and we'd like to assist. Do you have the latest version of iTunes?
Update to the latest version of iTunes
This article has some relevant steps that may help as well:
If your computer doesn't recognize your iPhone, iPad, or iPod
Take care.
Hi Leakage-guru,
We appreciate those details. It sounds like you've done some solid troubleshooting so far. Since you're still having issues, we recommend contacting Apple Support to look into this further.
Contact - Official Apple Support
Contact Apple for support and service
Take care.
I found an iTunes / Plug-Ins folder in my Program Files (x86) - there was only one file in there (itw_scrobbler.dll), I hard deleted it.
I then connected my old iPod that hadn't been recognised in iTunes for months.
iTunes recognised it and told me the iPod updating software needed to be installed.
Then 3-5 times I restored the iPod (Classic 160GM) and now it's working as normal.
:)
Hi Eric
I have the latest version of iTunes. I have also uninstalled it and reinstalled it twice.
My iPod is recognised in Windows, but does not show in iTunes.
The iPod is unlocked.
I do not see a Trust this Computer alert.
I have tried all the steps I can from the support pages.
The issues I cannot resolve are:
For your information my iPod Classic was the device I used for years (until it stopped being recognised - it only starts in basic mode now). The serial number of the Nano I am trying to connect (which works fine independently of iTunes) is 7K740011YXX.
Many thanks
Hi Leakage-guru,
We're glad to hear you've got the issue sorted. Thanks for sharing your solution with the community.
Take care.
ipod Nano 3rd Gen recognised by windows but not itunes
