Lightning to 3.5mm Headphone Jack broken

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Carter_2004 Author

Level 1

4 points

Lightning to 3.5mm Headphone Jack broken

My 3.5 mm Adapter has broken, and this is the third one that’s broken on me. Is there any chance Apple will replace it? All three were genuine and this is the third one that has broken, and they’ve all done the same thing. They start randomly pausing and unpausing my music, start to skip through songs and rewind them and activate Siri. And the third one has broken completely about 5 minutes ago, all I hear is static popping and no music. Is there any chance Apple would replace it?

Posted on Nov 4, 2021 6:21 AM

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Answer 1

Sparks0829

Community Specialist

Nov 5, 2021 8:20 AM in response to Carter_2004

Hello there Carter_2004,

Thanks for joining us in Apple Support Communities! We understand your Lightning to 3.5 mm Headphone Jack Adapter isn't working and you're asking if Apple will replace it for you. We're glad you're here and we can provide some guidance.

To begin, does your adapter show any signs of damage? "This warranty excludes normal depletion of consumable parts such as batteries unless failure has occurred due to a defect in materials or workmanship, and damage resulting from abuse, accident, modifications, unauthorized repairs or other causes that are not defects in materials and workmanship." Learn more here:

Apple Hardware Warranties

With that said, you'll want to have your adapter inspected to begin exploring your service and warranty options. The links below will help you get started:

iPhone Repair and Service

Find Locations

We hope this information is helpful. Don’t hesitate to let us know if you have any more questions.

Take care.

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Lightning to 3.5mm Headphone Jack broken

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