Incoming calls going to voicemail

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Level 1

14 points

Unknown callers going direct to voice mail? Do not disturb or Focus is off.

iPhone 12 Pro, iOS 15

Posted on Nov 5, 2021 12:25 PM

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Answer 1

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Community+ 2025

Level 10

475,395 points

Do you have Settings > Phone > Silence Unknown Callers turned on? See: https://support.apple.com/en-us/HT207099

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Answer 2

Level 1

14 points

No it’s off. I’ve since spoken to Apple Support about the issue and they think the problem may be with my carrier. Thanks.

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Answer 3

Level 1

14 points

It took a couple tries, but AT&T did something on their end, and now my phone works fine.

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Answer 4

Any idea what the carrier did to correct this problem? I've been on the phone for almost an hour with my carrier to correct this!

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Answer 5

Thank you, it took me an hour and a half with Xfinity and they finally got it working.

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