Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Apple TV not working

I have an Apple TV model MC572LL/A it is generation 2 but when I try to sign into iTunes on it, I put in my Apple ID and it’s password, and the request gets sent to my iPod touch, but it says that it’s the wrong Apple ID or password on my tv.

Posted on Nov 5, 2021 5:18 PM

Reply
Question marked as Best reply

Posted on Nov 6, 2021 1:59 AM

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

1 reply
Question marked as Best reply

Nov 6, 2021 1:59 AM in response to Epic_wallman

If you have an Apple TV (2nd or 3rd generation) and two-factor authentication for your Apple ID, then you may be asked to type your password followed by the six-digit verification code directly into the password field. Additionally, there is a time limit, after which the code becomes invalid.


Try this: First enter the characters of your password (do not submit yet), then manually request a new verification code, then append that code to the password (no spaces or other separating characters), and then submit. That should help you get passed the time limit.

Apple TV not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.