iPad software upgrade

Hello sandie195,

Welcome to Apple Support Communities!

If we understand your post correctly, your iPad downloads the update but won't install it. We'd like to help!

Below is an article that will provide you with steps for when your iPad won't update.

If your iPhone, iPad or iPod touch won’t update

Below is an article for when you can't update your iPad.

If you can't update or restore your iPhone or iPod touch

In case you encounter any errors, this article will come in handy: If you see an error when you update or restore your iPhone, iPad, or iPod

Let us know if you have any questions.

Thank you for using Apple Support Communities.

Take care!

If your iPad is capable of being updated to a more recent version of iOS/iPadOS than is currently installed, these support pages outline both the available methods by which the update can be performed - and troubleshooting should you experience difficulties:

Update your iPhone, iPad or iPod touch – Apple Support

If you can't update or restore your iPhone, iPad or iPod touch – Apple Support

If your iPhone, iPad or iPod touch won’t update - Apple Support

iOS update and restore errors – Apple Support

If you continue to experience difficulties with direct update from iPad Settings, you may have more success if you perform the update using a PC or Mac computer. To do so you will need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS). Ensure that your installed version of iTunes has been updated to the most recent version; the essential device drivers are included.

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support

Update software on iPhone, iPad or iPod touch in iTunes on PC - Apple Support

You should note that for your iPad to install an available update, its battery must be charged to at least 50% capacity - and/or be connected to its Power Adapter. Similarly, the iPad can only be updated over a standard WiFi connection - or be updated by a PC or Mac using iTunes or Finder - over a USB connection.