a scamer got me to download a app.

A scammer got a app. On my iPad. Connectwise Control . I have deleted it, but still there.

Need to know if iPad is corrupted or not. Can they still get in. How to check for that?? Is it safe to use ? Need to know how to purge it from iPad.

iPad, iOS 9

Posted on Nov 6, 2021 11:58 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 7, 2021 12:15 AM

Polly0618Polly Said:

"a scamer got me to download a app.: A scammer got a app. On my iPad. Connectwise Control . I have deleted it, but still there. Need to know if iPad is corrupted or not. Can they still get in. How to check for that?? Is it safe to use ? Need to know how to purge it from iPad."

-------


No one is hacking your device.

So, what to do:


A. Try Resetting the Home Screen Layout:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Reset
  4. Tap: Reset Home Screen Layout
  5. See it Safari is Now Shown


B. Report this to Apple:

Go Here: Using the Photos App to Report Scams: - User Tip


C. Modify your Credentials:

Being suspicious, consider modifying your credentials, ASAP, starting with a new password.


D. Verify the Device:

Verify that the devices assigned to your account. If something is not yours, then remove it. Check your Apple ID Device List to See where you're Signed in - Apple Support

1 reply
Question marked as Top-ranking reply

Nov 7, 2021 12:15 AM in response to Polly0618Polly

Polly0618Polly Said:

"a scamer got me to download a app.: A scammer got a app. On my iPad. Connectwise Control . I have deleted it, but still there. Need to know if iPad is corrupted or not. Can they still get in. How to check for that?? Is it safe to use ? Need to know how to purge it from iPad."

-------


No one is hacking your device.

So, what to do:


A. Try Resetting the Home Screen Layout:

  1. Go to: Settings
  2. Tap: General
  3. Tap: Reset
  4. Tap: Reset Home Screen Layout
  5. See it Safari is Now Shown


B. Report this to Apple:

Go Here: Using the Photos App to Report Scams: - User Tip


C. Modify your Credentials:

Being suspicious, consider modifying your credentials, ASAP, starting with a new password.


D. Verify the Device:

Verify that the devices assigned to your account. If something is not yours, then remove it. Check your Apple ID Device List to See where you're Signed in - Apple Support

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a scamer got me to download a app.

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