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Level 1

4 points

after clicking the iphone icon intending to back up my current phone on itunes, i got a message saying driver is not installed with only one option to eject. I am working on a new pc with window. I then restarted my pc but same message

backing up iphone on pc

Windows, Windows 10

Posted on Nov 7, 2021 7:05 AM

Top-ranking reply

Level 8

35,662 points

Posted on Nov 7, 2021 10:29 PM

Hi Bindao,

welcome to the Apple Community.

Apple support have an article online that may help.

How to:

Back up your iPhone, iPad or iPod touch in iTunes on PC

(NB: Choose your iTunes version at the top of the article for accurate info.)

Hope this works for you :-)

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