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after clicking the iphone icon intending to back up my current phone on itunes, i got a message saying driver is not installed with only one option to eject. I am working on a new pc with window. I then restarted my pc but same message

backing up iphone on pc

Windows, Windows 10

Posted on Nov 7, 2021 7:05 AM

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Question marked as Top-ranking reply

Posted on Nov 7, 2021 10:29 PM

Hi Bindao,

welcome to the Apple Community.


Apple support have an article online that may help.


How to:

Back up your iPhone, iPad or iPod touch in iTunes on PC

(NB: Choose your iTunes version at the top of the article for accurate info.)

https://support.apple.com/en-au/guide/itunes/itns3280/windows


Hope this works for you :-)

1 reply

after clicking the iphone icon intending to back up my current phone on itunes, i got a message saying driver is not installed with only one option to eject. I am working on a new pc with window. I then restarted my pc but same message

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