Massage icon not visible

Question

Massage icon not visible

I am using iphone from last 2 years but in all iphone i am facing same problem. I already reset my iphone but problem is still coming. When call is came in which massage icon is not coming.

iPhone 12 Pro, iOS 15

Posted on Nov 7, 2021 7:37 PM

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Answer 1

Best reply

Dave_G1

Community Specialist

Nov 8, 2021 2:14 PM in response to ashwanidhingra

Hello ashwanidhingra,

If we understand correctly you're unable to reply to incoming calls using Messages on the Lock Screen.

Does this seem to occur over a stronger cellular signal?

Can you send messages as expected when you're not using Phone for calls?

Do you have the most recent version of iOS 15.1 installed? You can also check and make sure you're carrier details are updated as well.

Should the issue continue you can reach out to Apple Support directly.

Manually update your carrier settings on your iPhone or iPad

Get Support

Cheers!

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Answer 2

Nov 8, 2021 6:55 PM in response to Dave_G1

My iPhone is on latest update 15.1 and i can send massage any time but when call will come that massage icon won't be visible. This problem occurs on high network range also. I am unable to understand about carrier details. Please tell me any other solution if possible because i am using iPhone since last 2 years and facing same problem.

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Answer 3

Dave_G1

Community Specialist

Nov 9, 2021 5:12 AM in response to ashwanidhingra

We appreciate those details. Since this has been an ongoing issue throughout multiple updates, we would recommend that you reach out to Apple Support directly. That way Apple can investigate further. You can use the support link we provided above.

Regards.

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Massage icon not visible

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