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Ipad not working

not sure what version of iPad the is, but I do know that it is an iPad mini. A couple of days ago my 2-year-old brother got frustrated and decided our iPad would be a good thing to throw. We opened it up and everything was fine. So we used it as normal. Then tonight, my little sister came in and said she was listening to a video episode of her favorite podcast, although I suspect she was doing more watching than listening. So she brings it to me, and shows me the screen--It's completely blank, in that color that you get when you're shutting down any apple device. Only this time, it's not shutting down. It's just sitting there doing nothing. I looked at it, and in a blue box the dimensions of the screen rotated to the right about 45 degrees, and then disappeared and the screen stayed in that color. I shut it down and restarted it, and everything looked normal, so I went back to safari to open the website that the podcast was, and it opened up to "mouse.com"--Whatever that is. And the odd thing about it is that is somehow opened the website with no wifi, and that ipad has no cellular capabilities. i tried clicking a couple things and nothing happened, so I rebooted the app, and the same thing happened. I rebooted it again, and "mouse.com" was gone, and the tabs that were open before reappeared--however, we couldn't do anything, like before. So I tried opening a few apps, and we got the same result-we couldn't do anything, although "mouse.com" didn't open up, sine these were not browsers. The Home Screen functioned normally, as did the buttons, although nothing else worked. The buttons worked like they should throughout all the apps. Any idea what could cause this?


Thanks,


Clueless_Computer

iPad mini 6 Wi-Fi

Posted on Nov 7, 2021 9:09 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 8, 2021 12:54 AM

Seems pretty much to me like abuse and random bad issues due to the device being thrown around. No?

Strong possibility the iPad has undergone damage.


You will need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have your Apple iPad diagnosed and options presented you.


Failing that,

You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.


Use the Hardware Repair and Device Performance support categories.


OR


by installing and using the Apple Support app found in the iOS App Store.

Tap the iOS App Store link below.


https://apps.apple.com/us/app/apple-support/id1130498044


OR


Call contact Apple via the support numbers found in the link below.

Contact - How to Contact Us - Apple

Tap the link below.


https://www.apple.com/contact/



Good Luck to You!

Similar questions

2 replies
Question marked as Top-ranking reply

Nov 8, 2021 12:54 AM in response to clueless_computer

Seems pretty much to me like abuse and random bad issues due to the device being thrown around. No?

Strong possibility the iPad has undergone damage.


You will need to search online for your nearest, “local” Apple store location and call contact phone numbers and call to make an appointment to have your Apple iPad diagnosed and options presented you.


Failing that,

You need to contact Apple support via the contact support link located at the upper right hand corner of every Webpage of these Apple support communities.


Use the Hardware Repair and Device Performance support categories.


OR


by installing and using the Apple Support app found in the iOS App Store.

Tap the iOS App Store link below.


https://apps.apple.com/us/app/apple-support/id1130498044


OR


Call contact Apple via the support numbers found in the link below.

Contact - How to Contact Us - Apple

Tap the link below.


https://www.apple.com/contact/



Good Luck to You!

Ipad not working

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