You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

âș If you can't accept iCloud Terms and Conditions... Learn more >

âș If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID set up not working

Hi!

my Face ID wasn’t working this morning, I tried restarting my phone but it was still the same. So I reset my Face ID but now it isn’t allowing me to set up my Face ID. When I press ‘get started’ it keeps telling me to either move my iPhone higher or lower but no movement is fixing it. I found a similar post on here from 2019 and I followed the steps they said to do including updating, turning on ring mode and restarting my phone and nothing has worked

iPhone X, iOS 15

Posted on Nov 8, 2021 7:59 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 8, 2021 8:03 PM

Perhaps this article will help:

If Face ID isn't working on your iPhone or iPad Pro - Apple Support


2 replies

Face ID set up not working

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.