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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
Not really sure what to try at this point. My Face ID isn’t working. Every time I try to reset it, it either doesn’t work or tells me that Face ID is unavailable. I’ve tried force restarting my phone, updating it out of the current IOS, and it still won’t work. when I try it keeps telling me to “move my iPhone lower.” Not really sure what I’m doing wrong that it won’t work.
iPhone 11 Pro Max, iOS 14
marah20 wrote:
Not really sure what to try at this point. My Face ID isn’t working. Every time I try to reset it, it either doesn’t work or tells me that Face ID is unavailable. I’ve tried force restarting my phone, updating it out of the current IOS, and it still won’t work. when I try it keeps telling me to “move my iPhone lower.” Not really sure what I’m doing wrong that it won’t work.
See section 8 If Face ID isn't working on your iPhone or iPad Pro - Apple Support
marah20 wrote:
Not really sure what to try at this point. My Face ID isn’t working. Every time I try to reset it, it either doesn’t work or tells me that Face ID is unavailable. I’ve tried force restarting my phone, updating it out of the current IOS, and it still won’t work. when I try it keeps telling me to “move my iPhone lower.” Not really sure what I’m doing wrong that it won’t work.
See section 8 If Face ID isn't working on your iPhone or iPad Pro - Apple Support
Face ID not working
