Cannot add Google account

When I try to add a Google account in preferences > internet accounts, I click "Open in Browser" and then there is an infinite spinner.


Posted on Nov 9, 2021 1:03 AM

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Posted on Jan 14, 2022 9:46 AM

Do you have Safari Technology Preview installed?


I was just experiencing this same issue, and I discovered that if I launched the Safari Technology Preview app after the spinner was showing, after a slight delay it would open up the special private window to the Gmail login that was missing, and then things worked.


Safari, not Safari Technology Preview, is set as my default browser, so... apparently macOS is getting confused over which of them it should be using?

49 replies

Jan 23, 2022 4:10 AM in response to boogaloojb

I had the same problem, white browser pop-up, then spinning... However, I managed to solve it.


Open Activity Monitor to check if you have 'Not Responding' processes. If so, try rebooting your Mac and immediately continue to add or activate your Google account.


In my case, the reason for the stuck white browser pop-up is likely com.apple.hiservices-xpcservice that frequently becomes and stays not responding.



I believe this is caused by Safari. I haven't managed to solve why this service becomes not responding, or its function. My Mac seems to work just fine even when this service is stuck until suddenly it beachballs in tasks that shouldn't take any effort from the computer. And these can last minutes. Probably time-outs. I have a feeling that it has something to do with an app calling some Finder functions. Killing the process helps, but as the service won't recover automatically, I usually finish what I am doing and restart Mac.


This may or may not be your reason, but do check Activity Monitor.

Apr 4, 2022 6:45 PM in response to boogaloojb

Hi!! I had this same issue after changing my gmail password and here is how I fixed it. In chrome, because I changed my password, I was logged out of "sync" for the account. Also, my default browser is chrome. So, I opened chrome, re-signed in to my account through the chrome app, then went to Mail > ~ button next to the account that had been disconnected, and followed the steps to open in browser and put my password in. The infinite spinner goes away. Hope this helps.

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Cannot add Google account

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