Save to disk (from MS Office and other apps) not working after Monterey update

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MarkMdeBoer Author

Level 1

8 points

Save to disk (from MS Office and other apps) not working after Monterey update

Hi,

After the Monterey update my Macbook won't save to local disk anymore from Office and other apps.

A few examples:

in Outlook for Mac (version 16.54), right-clicking an attachment to save to disk does not work (nothing happens)
in Word, new documents cannot be saved to disk ('Save to my Mac'), but they can be uploaded to OneDrive accounts. Opening / editing and saving existing documents from disk does work.
in Excel it all seems to work properly
in Preview, Archive > Export... does not work (nothing happens).

I have searched all forums but it seems to be a rare issue. Anyone have any clues as to what causes this and what can be done to fix it?

Posted on Nov 9, 2021 6:16 AM

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Answer 1

Top-ranking reply

John Blanchard1

Level 5

5,865 points

Nov 9, 2021 9:16 AM in response to MarkMdeBoer

https://discussions.apple.com/thread/253309706?answerId=256256100022?

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Answer 2

Old Toad

Level 10

210,365 points

Nov 9, 2021 10:03 AM in response to MarkMdeBoer

Boot into Safe Mode according to How to use safe mode on your Mac and test to see if the problem persists. Reboot normally and test again.

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Answer 3

Ronasara

Level 6

15,013 points

Nov 9, 2021 10:01 AM in response to MarkMdeBoer

Have you checked out the Microsoft help forum? They might be able to help.

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Answer 4

MarkMdeBoer Author

Level 1

8 points

Nov 10, 2021 7:46 AM in response to John Blanchard1

Thanks John, this solved the mystery (although it remains unclear how monitor settings affect 'save to disk', but anyway...). Hoping for a bug fix in a future update.

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Save to disk (from MS Office and other apps) not working after Monterey update

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