I am having mail issues since updating to IOS 15

Ever since I updated to IOS my mail shows as read. I see this issue only with my optonline.net email. All other emails work such as iCloud and gmail. I have reinstalled the email address and is currently running the most updated iOS on my device. Please help, I’ve seen other questions and potential solutions which does not fix the problem.

iPhone 12 Pro Max

Posted on Nov 9, 2021 9:43 AM

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1 reply

tgok23

Community Specialist

Nov 10, 2021 8:38 AM in response to mavreen146

Hello, and welcome to Apple Support Communities mavreen146.

We can see that you're having an issue with your optonline.net email account since updating your iOS device.

You've deleted and reinstalled the email on your device and have made sure you're at the current version of iOS too. That's good troubleshooting!

To begin, let's make sure the email settings are correct: Optimum | FAQ. We can see this can either be a POP or IMAP account, so you'd want to make sure this is correct. Use this guide to help add the email: Add an email account to your iPhone, iPad, or iPod touch.

If it's still not working, you'd want to contact Optimum. They'd be the one to help you sort this out because you've narrowed it down to this specific account.

Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I am having mail issues since updating to IOS 15

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