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User profile for user: Geraint Morgan
Geraint Morgan Author
User level: Level 1
19 points

Emojis appearing instead of text on login

I'm trying to sign into 'Shot Designer app' (which I use across the cloud but have only just downloaded for my new Mac) but when the sign-in window appears after typing hte first two letters of my email address it insists on producing emojis instead. when, after copying and pasting email address from another loaction and pasting it into the window, it asks for my password but goes to voice control. I've not got this problem on any otehr app or softare. Bizarre. Can anyone help?


iMac 21.5″, 12.0

Posted on Nov 10, 2021 6:56 AM

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User profile for user: D.I. Johnson
D.I. Johnson
User level: Level 7
23,633 points

Posted on Nov 10, 2021 7:48 AM

It sounds like something is confusing the OS.


Reboot your Mac and see if the problem is cleared. If rebooting your Mac doesn’t fix things, see if the problem still happens in Safe mode (hold the shift key down at startup). It can take much longer to safe boot (10 min) so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode forces the OS to clear certain caches and logs and do other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.


Does the problem persist while in Safe mode?


Exit safe mode by restarting your Mac normally and re-evaluate the issue again.

If the problem is still unresolved, please return here and post a reply and we’ll see what else we can come up with for help.

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Question marked as Top-ranking reply
User profile for user: D.I. Johnson
D.I. Johnson
User level: Level 7
23,633 points

Nov 10, 2021 7:48 AM in response to Geraint Morgan

It sounds like something is confusing the OS.


Reboot your Mac and see if the problem is cleared. If rebooting your Mac doesn’t fix things, see if the problem still happens in Safe mode (hold the shift key down at startup). It can take much longer to safe boot (10 min) so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode forces the OS to clear certain caches and logs and do other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's expected.


Does the problem persist while in Safe mode?


Exit safe mode by restarting your Mac normally and re-evaluate the issue again.

If the problem is still unresolved, please return here and post a reply and we’ll see what else we can come up with for help.

Reply

Emojis appearing instead of text on login

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