Muffled sound when I have my earbuds on

Hey there Monet585,

We understand you're experiencing an issue with the microphone sound on your headphones, and we'd like to share a resource that can help.

Check it out here: If your headphones don't work with your iPhone, iPad, or iPod touch

Specifically, check out the section below:

"If your microphone doesn't work

1. Make sure that your headphones have a built-in microphone.
2. Check your microphone for blockage, like debris, lint, or plastic packaging.
3. To see if you need a replacement, try a second pair of headphones. If the second pair works, contact the manufacturer of the initial pair and ask if you need a replacement. If the second pair doesn't work, contact Apple Support."

Cheers!

Monet585,

We're glad to hear that information was helpful.

If the issue persists with the microphone sound quality with your EarPods after those steps, they may need to be serviced.

Learn more about service for EarPods under the "Apple accessories" section here: iPhone Repair and Service

To check out available options, click here: Get Support

Take care!