Unsupported Video Format with iPhone 13 Pro and Photos?

Question

Unsupported Video Format with iPhone 13 Pro and Photos?

Recent videos taken with my new iPhone 13 Pro have a triangle in the upper right corner. Clicking on that triangle gives a pop up that says the file is an Unsupported Video Format

The full resolution is not supported

Clicking on the More Info button takes me to a webpage directing me to find another App that might be able to handle the file.

I'm using an Apple phone on an Apple Computer, using and Apple App - and the format is unsupported?

Really?

What's the story?

iPhone 13 Pro

Posted on Nov 10, 2021 6:07 PM

Reply

Answer 1

KMB_12

Community Specialist

Nov 11, 2021 12:30 PM in response to MacMindOnline

Greetings MacMindOnline,

It sounds like you are having an issue playing a video on your Mac. We know how important this is for you, and you’re in the right place for answers.

Here's a resource and steps that can help:

• If an audio or video file doesn't play on Mac

Cheers!

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Answer 2

Nov 12, 2021 12:18 PM in response to MacMindOnline

No - that's not at all relevant. At all.

I don't know who you are but I don't mention playing video at all.

I describe a specific behavior that prevents EDITING -

What I describe happens in the Photos App [macOS 12.0.1] and is regards to RESOLUTION and a specific pop up window.

"The full resolution is not supported" because of the Unsupported Video Format pop up, doesn't interfere with playing the video. It does prevent editing the video - I am now connecting the phone directly and will see if it's an iCloud transfer issue.

Are you a bot, kareng12?

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Answer 3

Nov 12, 2021 12:26 PM in response to MacMindOnline

It didn't paste in the reply - here is the pop up I'm getting.

The video play - I can not edit them in the Photos App.

I haven't finished exploring what I can do with them. I expect the will still Export - but haven't tried yet.

Find myself dealing with a non helpful response instead...

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Answer 4

Nov 12, 2021 12:22 PM in response to MacMindOnline

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Unsupported Video Format with iPhone 13 Pro and Photos?

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