Bluetooth malfunction (?) on an Apple-ID-lost iPhone X

Hello all. I’ve been having troubles connecting my iPhone X (iOS 15; Apple ID lost) to my AW6 (Watch OS 7.5) ever since I manually turned BT off after the very first connection. Apart from that very first time, no matter what I’ve tried (restarting both phone & AW), I just cannot get my AW to detect my phone nearby, despite my X showing that it’s already connected to the AW every time I turn on BT on both devices. At first, I thought it was a firmware issue on either device and simply upgrading the OS would solve the problem, but no: the jump from iOS 14 to 15 didn't do it and somehow my AW encounters unknown issues while trying to search for the latest update. As mentioned, I cannot unpair my phone as it requires the password of my long-gone Apple ID. Is there anyway to restore AWs to their original state? I would love to know, otherwise I reckon I'd have to buy a new phone? Thanks for reading, looking forward to your responses.

iPhone X, iOS 15

Posted on Nov 11, 2021 1:59 AM

Reply

Similar questions

1 reply

Nov 12, 2021 6:33 AM in response to quocdatly

Hey quocdatly,


It sounds like you have a concern with setting up your Apple Watch, and you're unable to unpair the iPhone because it requires a password you no longer have.


For recovering that password, try these steps here: Recover your Apple ID when you can't reset your password. If you don't have two-factor authentication enabled on the account, or if you're still having trouble, reach out to the Account Security team: Contact Apple for help with Apple ID account security - Apple Support. If you have Activation Lock enabled, you will need the password to unpair the Apple Watch.


Here's the steps to reset it when you're ready: Unpair and erase your Apple Watch - Apple Support.


Have a great day.


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Bluetooth malfunction (?) on an Apple-ID-lost iPhone X

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.