Google Maps always worked well in Safari on my MacBook, but since a couple of weeks, as soon as I try the street view functionality (the orange little man) it crashes, reloads, crashes again, etc. It just says "a problem occurred" without further explanation. How to solve this? (MacOS Catalina 10.15.7)
MacBook Pro 15″, macOS 10.15
Good day.
My father had the same issue with his older Macbook and asked me to look into it.
A reinstall of macOS temporarily fixed his problem, until automatic updates brought the issue back.
Reinstalling Safari (the installer package for Catalina) did not fix anything.
In the end, the fix comes down to the following:
In the Safari Menu Bar, go to Develop >> Experimental Features >> then check both WebGL 2.0 and WebGL via Metal.
If Develop is not in the Safari Menu bar, go to Safari >> Preferences >> Advanced >> and tick "Show Develop menu in menu bar" down the bottom.
I hope this helps out most of the folks in this thread. Have a nice day!
Good day.
My father had the same issue with his older Macbook and asked me to look into it.
A reinstall of macOS temporarily fixed his problem, until automatic updates brought the issue back.
Reinstalling Safari (the installer package for Catalina) did not fix anything.
In the end, the fix comes down to the following:
In the Safari Menu Bar, go to Develop >> Experimental Features >> then check both WebGL 2.0 and WebGL via Metal.
If Develop is not in the Safari Menu bar, go to Safari >> Preferences >> Advanced >> and tick "Show Develop menu in menu bar" down the bottom.
I hope this helps out most of the folks in this thread. Have a nice day!
I have been having a similar issue with a financial services website. I could make it work on an iPad but on my older MacBook Pro the site repeatedly failed to load. Took the advice of one responder to tick WebGL via Metal under Develop - and it now works fine.
Pity that Apple has not apparently exerted itself to address this frustrating issue.
This is also a problem for me. It's been going on since I installed Safari 15.1 (Catalina). It does not affect the last version of Safari Tech Preview for Catalina (Release 125). It also intermittently affects Google Chrome 95, but only when Hardware Acceleration is turned on. So it may very well be a WebKit problem. I reported it as a bug already, but it remains to be seen if it will be fixed.
Hello ivo128,
We understand that you're having trouble with Google Maps. For assistance, we recommend the following steps:
If Safari on Mac doesn't open a webpage or isn’t work as expected
If problems persist only with Google Maps, then we'd recommend contacting Google for further support.
Thanks for using Apple Support Communities!
I don't think it's Safari. I have the same issue on both Firefox and Safari (Mac mini 10.15.7). I think it has to do with the most recent Mac updates.
Also:
https://discussions.apple.com/thread/253349543
Safari 15.1 - A problem repeatedly occurred with...
Since the last update to 10.15.7 (Catalina OS) and Safari 15.1 I have a problem with the opening of some pages with an error "A problem repeatedly occurred with...". Switching on/off the enable JavaScript flag doesn't help. How is it possible to reinstall Safari to a previous version? (The latter is not the preferred solution!)
Apple, the answer please...
Absolutely true.... Google Street View now crashes in Catalina 10.15.7 in Safari After the update, it has not worked
Note: if I use Google Maps on the very same MacBook, using Remote Desktop and MS Edge it works perfectly.
It is a Safari problem, since the last system update.
You said: "If problems persist only with Google Maps, then we'd recommend contacting Google for further support". If it's that simple... A little effort at the Apple company please. Apple company has 154 000 employees, Google (Alphabet) only 85 000…
If that's not enough?
I have tried all advices on the page you mentioned, but nothing helps. When I invoke the Street View option in Google Maps, the site always crashes, while it was working fine before. Would it be wise or possible to install a previous version of Safari? If yes: which one?
My problem is solved: my MacBook of 2012 gave up yesterday and I learned that a 9-y-o computer is called 'vintage' and 'obsolete' by Apple and will not be repaired. For me, Apple is now obsolete and irrelevant. I will use the opportunity to go to a more reliable and respectful brand. Goodbye.
Thanks for your help @OldeKamp! This works for street view and other affected pages (globaltv weather and traffic in Canada) that I'm aware of.
But for @Apple, while I appreciate that there IS a fix, we ought not to have to turn on "experimental features" to get Safari to work as expected. Super lame of y'all to not acknowledge or fully fix this issue.
I’m glad to help!
I’d like to add that, although hidden behind ‘Experimental features’, they’re not at all as ‘experimental’ as Safari makes it seem. Both of the options were checked (as system default) on my 16” Macbook Pro running Monterey.
The ‘experimental features’ gives the false impression that the features might be insecure, unstable or otherwise. Since they’re actually system defaults, you shouldn’t need to worry about it.
How long will it take before Apple comes up with a solution? New update for OS X or for Safari would be handy, preferably within 24 hours!
Google Maps Street View crashes in Safari