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touch id not working on magic keyboard connected to macbook pro

I recently bought a magic keyboard with touch id. It is connected via bluetooth to my macbook pro. However, the touch id is not working. I have made sure that ios is up to date, restarted the computer and keyboard several times. The touch id on the keyboard on my laptop does work but not the touch id on the new magic keyboard. Any ideas what to try?

MacBook Pro 16″, macOS 12.0

Posted on Nov 11, 2021 1:43 PM

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Question marked as Top-ranking reply

Posted on Nov 12, 2021 6:31 PM

If Touch ID isn't working on your Mac - Apple Support

Try step 7,

4 replies

Nov 11, 2021 11:02 PM in response to IncredibleWoody

https://www.macworld.com/article/550362/apple-pay-not-working-touch-id-mac.html

"Apple also suggests other causes:

If you have a laptop, its lid must be open. This makes sense because how would you otherwise use the Touch ID sensor? However, with an M1 laptop and a Magic Keyboard with Touch ID, you could be in that scenario."

touch id not working on magic keyboard connected to macbook pro

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