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Family Setup apparently not compatible with Verizon, per our given support.

We got two Apple Watch 7 45mm watches. They were paired with one of our Verizon iPhone12ProMax phones under the Family Setup option (setup for a relative). They are successful in the pairing processes, configurations, and show the Verizon cell service. However, they do not make/take phone calls with their phone numbers assigned by their Verizon service plans (IMEIs registered and services activated with Verizon). The same issue applies to their texting ability. We worked with the local Verizon stores and their national call centers, but the function remains non-existent after many resets, re-pairing, and reactivations.

Apple Watch Series 7, watchOS 8

Posted on Nov 12, 2021 10:48 AM

Top-ranking reply

WARMECHINE9240

Level 2

242 points

Posted on Nov 12, 2021 11:14 AM

Hi there,

personally this sounds like more of a complex issue and considering you have already spoke with Verizon I would now move on to getting a case going with Apple now, this might be something they need to raise with their engineering team as it seems you have already went through Verizon but it might well be Apple & Verizon need to communicate to try solve this issue.

Wish I was able to offer more insight but hope this helps your next steps!

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Family Setup apparently not compatible with Verizon, per our given support.

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