Hi, I was trying to factory reset my MacBook Air but it is now stuck.
After erasing the hard drive from Disk utilities, and upon reinstalling the MacOS, the laptop gets stuck on the Transfer information to this Mac screen (see picture). Any advise on how I can proceed to finalize the installation?
thanks
Hello Tonymanerotony,
Thank you for using Apple Support Communities. We understand that your MacBook Air is stuck trying to transfer content. We're happy to look into this with you.
We recommend forcing the Mac to restart by pressing and holding the power button until it shuts down. Let us know the results. Tell us more about how you're migrating content. Be sure to include specific error messages and any other troubleshooting steps that you may have tried.
Have a wonderful day!
Tonymanerotony,
Thanks for following up. We recommend that you contact Apple Support for further assistance with this issue.
Take care.
Hi, thanks. I have forced the restart multiple times, and I always end up with the start of the MacOS installation wizard. I choose the country, select the wi-if and then the transfer from Mac option, and the following step (Transfer information to this Mac) is where the laptop gets stuck, for days.
I am not transferring data from other laptops, what I am trying to do Is erasing the Mackintosh HD and reinstall macOX
MacBook Air stuck on Transfer information to this Mac screen
