AirPods 1st generation disconnecting

My AirPods 1st generation suddenly have disconnecting problem sometimes work for 30 mins music and in calls just stay for few seconds and disconnecting also .. cannot use it for listen to music or to make calls ..PLEASE HELP TO SOLVE THIS PROBLEM .. thanks .

iPhone 7 Plus, iOS 15

Posted on Nov 12, 2021 3:35 PM

Similar questions

Issues since 5B58 firmware update? Running the latest software on my iPhone 14 Pro and iPad Air 4. Ever since AirPods firmware 5B58 was released, my AirPods Pro (1st Gen, manufactured in 2021) have been nearly worthless. The right Airpod constantly disconnects and is very difficult to get to reconnect to either device. If I pause a show and then hit play later, I’m getting intermittent sounds, as though I am a long way away from the source Bluetooth signal and it’s cutting out (even though I’m within two feet). And I’m getting recurrent crackling sounds in certain circumstances. They were working perfectly until this week, but now super frustrating. Anyone else experiencing issues?
7131 27
Airpods pro 2 disconnecting when answering call I just bought some airpods pro 2 yesterday. I’m currently using an Iphone Xs. Everytime I answer a call with the headphones they disconnect and take about 10-15 sec until they reconnect. I’m on ios 16.1.1. The store replaced me the airpods as they thought it’s a hardware the defect but it’s the same with the new pair. I called the apple support and they couldn’t hell me as well and told me to reset my phone and update it again with the computer but nothing helped. I’m really hoping that this is something that can be resolved with a software update otherwise I just threw 300€ into the waste. I read on reddit that multiple people have this issue using the iphone Xs. Please let me know if there is a fix ASAP
35025 61
my airpods pro 2 case will not play sounds on find my only the earbuds will and ive enabled case sounds i dont understand whats happening my airpods pro 2 case will not play sounds on find my only the earbuds will and ive enabled case sounds i dont understand whats happening
35972 19

3 replies

javaliga

Level 10

120,289 points

Nov 12, 2021 6:40 PM in response to Mohamed-Aly-papa

If this happened after updating to iOS 15 I(you should have iOS 15.1), the first (and simplest) thing to try if something isn’t working right is to restart your iPhone:

Restart your iPhone - Apple Support

If that doesn't help, the next steps would be to reset your AirPods:

How to reset your AirPods and AirPods Pro - Apple Support'

Nov 13, 2021 12:28 PM in response to javaliga

It’s the same without any changes

Nov 17, 2021 5:30 PM in response to javaliga

I still have the same problem .. do you have other solution or it’s because of the last iOS update ?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

AirPods 1st generation disconnecting

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up