Some Mail content not loading in Monterey Mail (fine on my other devices)

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Level 1

25 points

Some Mail content not loading in Monterey Mail (fine on my other devices)

So I am aware of the new Privacy functionality in Mail v15 for MacOS Monterey, and I have expressly turned it off. **Some** emails with remote content render just fine. But **many** do not... and I can't see why.

When I look at the RAW message content for the messages not being rendered... the data is all in there. It's just not being rendered in either preview or opening the full message on my M1 Mac Mini running Monterey. The very same email messages render just fine in Gmail via a web browser, and in Mail on my MacBook Pro running Big Sur, and in Mail on my iPhone 12 running iOS 14.

No, I do NOT have antivirus or email checking software as I see elsewhere these have caused issues. This is a standard M1 Mac Mini which I upgraded to Monterey 12.0.1 with Apple Software Update. I have rebooted, flipped the privacy controls on, then off again, etc.

Any ideas? I'm a 34 year IT industry veteran and long time Mac user... more than a little frustrated!

Mac mini, macOS 12.0

Posted on Nov 12, 2021 11:49 PM

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Answer 1

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pantoine Author

Level 1

25 points

Nov 14, 2021 8:41 PM in response to hongcotton

hongcotton: I have a solution!

In Mail select Mailbox->Rebuild... then wait. You may have to quit Mail and re-enter it to initiate the rebuild. But once done, every old email that wouldn't render now renders for me at least.

Hope this helps you too.

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Answer 2

Nov 13, 2021 9:21 PM in response to pantoine

Not a single email has loaded since I update this morning. Very frustrating and there doesn't seem to be a solution. Mac is getting buggier and buggier I feel. Any ideas?

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Answer 3

PRP_53

Level 10

85,645 points

Nov 13, 2021 6:34 AM in response to pantoine

pantoine wrote:

No. On a hunch I switched back to Safari as "default browser". That didn't help either.

Oh, and irony: Apple News emails don't render either...

Sorry but fail to the the relationship between Apple Mail / Images not loading and Switching back to Safari as default browser

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Answer 4

pantoine Author

Level 1

25 points

Nov 14, 2021 12:45 AM in response to hongcotton

Sad to see you suffering this too... and no, no reasonable suggestions so far.

I am delaying either deleting the Mail application state in the ~/Library folder, or doing a "fresh install". I suspect relatively few people have seen this error... what machine did you do your upgrade on?

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