trade in deal I-Phone 11 pro
I got my new I-Phone 13 pro on Nov 5th. I sent/delivered my I-Phone 12 to the UPS store in the box provided by Apple. Got a message today saying my trade in was valued at $125 out of $500 due to the camera not working. I can buy anything I want, I am an Electronics Technician I wouldn't send a defective phone back expecting $500 if it were not working. The camera roll is proof that the phone was taking good pictures up until the day I turned the new phone on, all I did was put it in the box and ship it, now between shipping and (UPS) and Apple someone damaged that phone and I have no proof other than my camera roll and my wife whom is a witness that the I-phone camera always worked or I would have been angry with a 1,000 phone with no camera. I don't roll like that. Somebody owes me some money. The customer service rep said in the report there was no physical damage to the phone so I am thinking that when they plugged it up to test it that's when it got damaged. I was worried all the time about this, that this could happen and it did. I only at this time have my word an established person who doesn't go around with a 1,000 phone and the camera don't work. I know honestly for sure it worked before I sent it. What can I do ?
