This copy of the MacBook Pro Install macOS Monterey application is damaged

This copy of the Install macOS Monterey application is damaged, and can‘t be used to install macOS.

I can not update my computer


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Posted on Nov 14, 2021 9:55 AM

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Posted on Feb 6, 2022 12:57 PM

Interesting follow up to this, and thanks to @North Hills Guy for mentioning F-secure. I was unable to upgrade to Monterey on my work Mac, a 2019 16" MacBook Pro (Intel Core i9, 16 GB RAM, 1 TB SSD). I received either the 'installer is damaged' error or the 'an error occurred loading the update' error, always about 2 minutes into the install. Trashing and re-downloading the installer did not help. Doing that then booting in Safe Mode and downloading/running the installer did not help. Did not matter if I was on WiFi or Ethernet (via a Stone Pro dock). Booting in Internet Recovery to install the latest OS (Command-Option-R at boot) also failed ('an error occurred loading the update').


My personal Mac is a twin to my work Mac, and had no issues upgrading to Monterey. Nor did my wife's 2020 13" MBP, and I was able to update my kids' MacBook Airs via Internet Recovery (which I did to save having to remove 12 GB worth of data to free up space). Just my work Mac gave this issue.


Although I don't have F-secure, we do use Forticlient for VPN access to the company intranet from offsite. Despite using the VPN Only installer for Forticlient, I did see the occasional requests for permissions that North Hills Guy mentioned, which I had also denied each time.


Long story short, simply quitting the Forticlient app and running the installer did the trick. Honestly, I found this surprising since neither Safe Mode nor even Internet Recovery, neither of which should be affected by a 3rd party app running in the background, enabled me to run the update.


Regardless, I've now got Monterey running successfully on all my Macs.

36 replies

Mar 31, 2022 9:36 AM in response to hopemankind

hopemankind wrote:

Hello Guys... I recommend getting CleanmyMac

There is no reason to ever install or run any 3rd party "cleaning", "optimizing", "speed-up", anti-virus, VPN or security apps on your Mac.  This user tip describes what you need to know and do in order to protect your Mac: Effective defenses against malware and other threats - Apple Community.  


There are no known viruses, i.e. self propagating, for Macs.  There are, however, adware and malware which require the user to install although unwittingly most of the time thru sneaky links, etc.   


Anti Virus developers try to group all types as viruses into their ad campaigns of fear.  They do a poor job of the detecting and isolating the adware and malware.  Since there are no viruses these apps use up a lot of system resources searching for what is non-existent and adversely affect system and app performance.


There is one app, Malwarebytes, which was developed by a long time contributor to these forums and a highly respected member of the computer security community, that is desshoigned solely to seek out adware and known malware and remove it.  The free version is more than adequate for most users.  


The above include CleanMyMac. If you search these forums for CMM you'll see many, many posts where CMM was the major factor for the posters problem.


Dec 1, 2021 6:47 AM in response to ieva292

Interesting, I have this too. I'm very interested in what others have to say.


My file has a grayed out prohibitive icon and can't be deleted because it's "in use". I can get it into Trash but neither empty nor Delete immediately works. Safe Mode doesn't work. Various file shredders don't work. No reset works. Reinstallation of OS had no effect; didn't really expect it to but gave it a shot.


I actually have two files, Catalina and Big Sur; both files size 7.7GB which is not correct for Big Sur. Nothing is locked that I can find.


The best I can do is mark them for exclusion in TimeMachine and Carbon Copy Cloner, but this really baffles me.


The irksome thing is if this were Windows, I'd boot a Linux Live CD and delete it from there. That has worked perfectly in the past. I do wish Macs had that capability.

Dec 1, 2021 7:27 AM in response to Grant Bennet-Alder

There is also a $4.99 app that allows a Mac to boot from any Linux distro. The web site indicated it's compatible with Monterey with the typical statement of any OS after, I think, Leopard but I'm not sure about that.


I did load my Win10 VM and try that. Windows seemed to delete the file but it popped right back. A Windows file shredder did nothing.


When I have some time, I might give the Internet recovery a try. I've used it successfully before just not for this.

Feb 7, 2022 8:12 AM in response to Grant Bennet-Alder

Apparently, I am showing my ignorance with these questions.


Some searching and reading indicates that Generic VPN support appears to be an integral part of MacOS, but is not 'expressed' as choice on the System preferences > Network menu unless/until you choose to add a VPN.


My guess is that once you make that choice, connecting via some types of VPN does not require any additional software, but is simply 'activated'.


It is conceivable that activating certain types of VPN without the third-party software added is guaranteed to fail.

Feb 7, 2022 8:16 AM in response to Grant Bennet-Alder

Grant Bennet-Alder wrote:
Some searching and reading indicates that Generic VPN support appears to be an integral part of MacOS, but is not 'expressed' as choice on the System preferences > Network menu unless/until you choose to add a VPN.

My guess is that once you make that choice, connecting via VPN does not require any additional software, but is simply 'activated'.

Interesting. I wasn't aware that MacOS offered native VPN support. I normally leave the VPN off unless I need to access something internal (remote connection via RDS to a Windows server for scientific/data visualization software e.g. Spotfire, our access security console, etc.).

Feb 26, 2022 11:55 AM in response to Grant Bennet-Alder

I am currently running Big Sur (11.6.2) on a 15" MBP. I've never had a VPN (to my knowledge) and the only anti-virus I had (it has expired) was Norton which was provided by my internet company. I did delete "Install macOS Montery.app" and did another download. It didn't work. My system date is OK, and I've read that moving said date back in time to qualify for whatever certificate is out there is fraught with problems (and doesn't always work).


I am formally uninstalling Norton and will try again..


Thanks!


Feb 27, 2022 12:15 PM in response to Grant Bennet-Alder

Yes, I agree. I attempted to run what I had already downloaded, and that failed — the installer gives a near instantaneous message that the copy is damaged.


The post below seems to suggest that I delete the "Install macOS Monterey.app" to trigger another (2 hour) download. I don't understand how doing the download in SAFE mode would affect the downloaded image. I *do* understand how running the installer in SAFE mode could make a difference; that is what I did, and that failed.



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This copy of the MacBook Pro Install macOS Monterey application is damaged

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