This copy of the MacBook Pro Install macOS Monterey application is damaged

This copy of the Install macOS Monterey application is damaged, and can‘t be used to install macOS.

I can not update my computer


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Posted on Nov 14, 2021 9:55 AM

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Posted on Feb 6, 2022 12:57 PM

Interesting follow up to this, and thanks to @North Hills Guy for mentioning F-secure. I was unable to upgrade to Monterey on my work Mac, a 2019 16" MacBook Pro (Intel Core i9, 16 GB RAM, 1 TB SSD). I received either the 'installer is damaged' error or the 'an error occurred loading the update' error, always about 2 minutes into the install. Trashing and re-downloading the installer did not help. Doing that then booting in Safe Mode and downloading/running the installer did not help. Did not matter if I was on WiFi or Ethernet (via a Stone Pro dock). Booting in Internet Recovery to install the latest OS (Command-Option-R at boot) also failed ('an error occurred loading the update').


My personal Mac is a twin to my work Mac, and had no issues upgrading to Monterey. Nor did my wife's 2020 13" MBP, and I was able to update my kids' MacBook Airs via Internet Recovery (which I did to save having to remove 12 GB worth of data to free up space). Just my work Mac gave this issue.


Although I don't have F-secure, we do use Forticlient for VPN access to the company intranet from offsite. Despite using the VPN Only installer for Forticlient, I did see the occasional requests for permissions that North Hills Guy mentioned, which I had also denied each time.


Long story short, simply quitting the Forticlient app and running the installer did the trick. Honestly, I found this surprising since neither Safe Mode nor even Internet Recovery, neither of which should be affected by a 3rd party app running in the background, enabled me to run the update.


Regardless, I've now got Monterey running successfully on all my Macs.

36 replies

Dec 1, 2021 6:56 AM in response to ieva292

ieva292 wrote:

This copy of the Install macOS Monterey application is damaged, and can‘t be used to install macOS.
I can not update my computer


You do not say what exact Mac this is....?


If you upgrade /replaced the OEM Apple NVMe / PCIe SSD… with third party then this has caused some known issues.


The resolve here would be to reinstall the OEM, upgrade that SSD— this will Flash the board w/ EFI boot ROM that is required to to successfully install Monterey. Reinstall the third party and proceed w/ the Monterey upgrade on that drive.

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This copy of the MacBook Pro Install macOS Monterey application is damaged

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