Identified people, but no face circle, so can't be changed or removed

Does anyone else have this issue?


I've noticed that sometimes people are being recognised in photos. But there won't be a circle and name for them and they don't appear in the Info window.


You have to scroll below the photo for the details and you will find these ghosts in the People section there. Click on their face in this section and it will take you to their People Album. The photo in question will appear in the People Album and you can search for them and have that photo appear. So they have been correctly detected and identified, they just don't have a circle and name on the photo when you select that from view and they don't appear in the Info window, only below the photo in the details section.


But if the person detected is wrong there is no way to correct or remove them. With no face circle you can't change or delete the name. And if you go try to remove them from the photo through their People Album with 'Person is not in this photo' nothing happens.


I can't figure out any logical reason for it. In other photos the same person will appear correctly and can be edited. And it doesn't appear to be the photo itself. There can be a group of 5 people and 2 will be detected normally but the other 3 will only appear in the details section and can't be changed.


Does anyone have any clues on how to remove these ghost people? Or at least get them to behave correctly with a circle and name around them like normal?


Posted on Nov 14, 2021 6:42 PM

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Nov 26, 2021 1:21 AM in response to CharlieBrownPeanut

No. But I did uncover more weird issues around it.

  • If you go to the people album and right click on the photo and select "person is not in this photo", nothing will happen at all.
  • BUT, if you select every photo under that person and select "person is not in these photos", you will get a weird result. All the photos will be removed from the album except for the ghost people.
  • BUT, if you go back to the people page that person will now be gone. And if you go to one of the photos the ghost person will now be gone. Hurray, you have removed the ghost people. You can then start the normal process of naming the person and rebuilding the album.
  • BUT, you will get a whole different batch of ghost photos. I've done this on two macs with two different sets of photos. Very frustrating.


So I've given up until the next update.


I did speak to Applecare and they took some diagnostics and a screen recording of the issue. So fingers crossed.

Nov 14, 2021 9:41 PM in response to Moff

If you are not seeing a faces circle, the album may be hidden.

Have you tried this?

  • First, try to add the ghosts to the People album: Scroll below the photo for the details, click the thumbnail, and when the People album for the ghost opens, go to the bottom of the people album, then click "Add to people Album". This will ensure, that you are seeing this album back in the People album and can merge it with the regular album for this person.
  • Second, try to confirm additional faces for all people in the People album, before you start adding your own faces circles. If photos has already identified more faces, but wants a confirmation, it is keeping the tentatively assigned names hidden, until we confirm this. Then you should see "confirm additional faces " either at the top of the album of the person, or a blue link below the album.


If all fails, you can reset the face detection by removing all named persons from the People album. After removing the last person, Photos will ask you, if you want to reset the face detection. It will be a lot of work, however, to name all faces again. You can save some of your work by opening the album for each person, selecting all named faces and assigning a keyword with the name of th person. The keywords will stay and we can use them to quickly find all previously named people.


Nov 14, 2021 11:20 PM in response to Moff

But did you complete the confirmation of additional faces for all people albums ? And added all hidden albums back? As long as Photos is hiding tentatively assigned names, it is no use to try to add additional faces.


For the images with the ghosts - are there any faces circles at all on the photo? I found many ghosts on the photo of couples, and all have been the result of merged people albums. For example, in a photo of my husband me, there has been a circle around his face, but not around my face. But the only thumbnail below the photo has been a thumbnail of my photo. No thumbnail of his face, in spite of the circle around his face. If that happens, Photos has unfortunately merged photos of two different people into one people album and photos has now been using a thumbnail with my face for my husband’s album. I had to recreate roughly twenty people albums of merged couples after the upgrade to Big Sur, the keywords with the names helped a lot to split the merged albums again.


Nov 15, 2021 12:17 AM in response to léonie

Sorry, when I said I understood how the confirmation of faces worked I meant, yes, I have confirmed all the faces and hadn't seen anything odd. Both when I open up a face and it asks if I want to review photos and by going to the bottom and selecting 'Confirm additional photos'.


There were no hidden albums to add back as I don't use them. But yes, I did check.


I only added added tentative faces when it looked like Photos had been unable to detect them. I stopped when I realised that the faces had been detected, they just weren't displaying a circle. If I go to the person album and select 'person is not in this photo' it will convert my tentative circle to unnamed, but the ghost remains and the photo stays in the person album.


Yes, face circles can appear on the photo for other people beside the ghost. For example, 3 people in the photo, 2 people with detected face circles but 1 with none. Scroll down to the details section and all 3 people will be listed. Clicking on any of them will take you to the respective album for that person. The problem is, you can only rename the 2 with circles. The other one is a ghost and can't be renamed or removed. But you can search on it, and it appears in the person album, (but it ignores any attempt to say 'person is not in photo'. Also, the ghost person will appear in other photos just fine, so it isn't them in particular.


No I haven't merged any people. But I've recreated the problem on a different mac that I refreshed just for working this out. I imported 500 family photos, (I removed all metadata first), let it detect faces, named a handful, (also did confirmation), and noticed that ghosts were randomly appearing. I'm hoping this test will help clear any chance of user error or corruption with my original library on my macbook.

Dec 5, 2021 6:34 AM in response to Moff

I have the same problem - many photos that are listed in the people album of a given person that do not contain this person at all, or (more often) that contain this person but there is not circle to name/edit the respective person/face.

The problem becomes obvious when one selects "Show More" (show all photos assigned to a person in the persons people album) and then switches to the "Faces" view. The photos that lack the name circle for people (a defined face of one person) do not show the face but a seemingly random part of the photo.

In addition to the details described already nicely by Moff, one additional related point:

A great tip from Leonie a while ago was to create a Smart Album designated "New untagged faces" (see screenshot below). This Smart Album does not work any more as it did before the update to 12.0.1. Now, the filter finds many photos that do not contain untagged faces. And these overlap with those that contain the "ghosts" of persons.


It would be great if this problem would be fixed in 12.1 ...


Nov 14, 2021 9:07 PM in response to CharlieBrownPeanut

I thought it might be from the update.


I had been putting my own tags over the top of the ghost people. But my main issue is when it incorrectly adds the wrong person as a ghost.


As I mentioned, I can't remove these ghosts at all. Untagging them in the Person album doesn't remove them for me. The person is still attached through the details section even after using 'person is not in this photo'.


If I manually tag a person who is also silently tagged and then use 'Person is not in this photo', it will unname my manual tag. But it still leaves the ghost person in the details list. That's when I realised I might be dealing with a bug of some kind.


It really messes up my smart albums when it surfaces people that aren't in the photo but won't let me manually untag or correct them.

Nov 14, 2021 10:24 PM in response to léonie

Thanks for the suggestion. Unfortunately I've mostly tried both of those.


For the first one it seems to be completely random per photo. I've got bunch of photos from an event with the same people appearing across multiple photos. The same person will appear normally in some photos, (name & circle, can be changed etc), and in other photos the same person will only appear in the details section, (no name or circle, can't be changed). And it isn't the same person having issues. As far as I can tell, any person who appears in the Peoples album can be a ghost for some photos.


For the second, I was only adding faces when I initially thought they had been missed. I stopped when I realised something was up after noticing the missing faces were listed in the details section and couldn't be modified. I am familiar with process for confirming additional faces and haven't seen anything odd pop up around this.


I'd like to try a few more options before hitting the nuclear face reset. My photos go back to 2000 and it would be so tedious to do it all again. It took months the first time I did it and I still complain about it.


But also I'm not sure it would work. I took 500 random family jpegs with no metadata and took them to my old iMac. I clean installed Monterey onto it, set up a clean system library that was not connected to icloud and imported the photos.


After it had started to detect faces I started naming them and after a short period of time I noticed that the same issue was happening.


I'm going to play around on the old iMac with those 500 photos and see if I can find a solution or workaround. But I'll probably hold off on doing anything major to my main system until after a few patches, just in case that fixes it easilly. I really don't want to retag everyone, my partner wouldn't be able to take the complaining.

Nov 15, 2021 3:21 AM in response to léonie

I'll keep an eye out for them, but I haven't noticed any so far. Certainly none of the important people in my albums are missing.


I'm reasonably sure I'm not getting any merged people. I've gone through the 500 photos on my test machine and verified all the people it found have been named. I've then verified the count in the people album. I've not found any missing/merged people, but I have verified a whole lot of photos with detected people with no circles or names. So I'm leaning towards bug? Or I'm just really unlucky on two machines :(



Nov 15, 2021 2:10 AM in response to Moff

With “hidden albums” I meant the people albums created by Photos, that Photos has hidden. When Photos scans for faces, it is keeping most of the recognized people hidden and it is adding only a few of them initially to the People album, until we name a face of this person. The same can happen when syncing faces with iCloud Photos. I found frequently that already named people had been removed from the People album after a system update and had to add these People back with “add to People album”.

I did not think that you had merged people. Photos is occasionally, accidentally merging people, particularly, when we are syncing named faces with iCloud across devices. It can even merge people, that are not even looking alike.

If there are less thumbnails below a photo than faces in the photo, you may want to check, if Photos has merged two people.


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Identified people, but no face circle, so can't be changed or removed

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