Coverage Expired
I bought a second hand phone from an individual. It says coverage expired but the warranty expiry date is showing correctly in in Apple support app. What's wrong here?
iPhone 12 Pro, iOS 15
User profile for user:
JJRASC
User level:
Community Specialist
Hello, riaz137. Thank you for posting your question to the Apple Support Communities. We understand your situation and how you may be noticing that the purchase date or expiration date for the coverage on your device may be incorrect. We’re happy to explain what you can do in a situation like this.
To get started, we would like to provide you with an Apple Support article. This article explains which steps you can try on your own if you want to update the information regarding your device coverage:
Correct the purchase date or expiration date for your AppleCare agreement - Apple Support
You may also want to contact Apple Support directly about this to ensure the records for your device are accurate. Depending on your current location, you may be able to use this next link to contact Apple Support:
We hope that this information helps you and we’ll be here to answer any other questions that you may have.
Cheers!