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Happy MacOS face when i turn my macbook pro on

The happy macOs face showed when i turned my comouter on. For referance i have the macbook pro with touchbar from 2016. Attached is the photo of the screen

MacBook Pro 13″, macOS 11.6

Posted on Nov 17, 2021 7:47 AM

Reply
3 replies

Nov 18, 2021 8:26 AM in response to derey03

Hello derey03, 


Apple Support Communities is a great place for help with your MacBook Pro, and it not starting up as expected. To confirm, is your Mac booting up past this screen or are you seeing another screen appear? If you’re seeing another screen appear, try the steps related to the following screen you see. 


If your Mac doesn’t start up all the way


If you continue to have issues after those steps, please let us know in more detail about what happens after this screen appears. 


We look forward to your response!

Nov 18, 2021 11:13 AM in response to derey03

Thank you for providing those details derey03, 


Are you able to move past the Finder icon image you’re seeing, or does it appear that you’re being prompted to setup your Mac as if it were new? If so, are you able to complete the set up of the Mac? If not, what happens if you try to boot in to safe mode as outlined in the following article? 


How to use safe mode on your Mac


If you’re unable to boot in to safe mode, or move past the Finder icon screen you would want to reach out to Apple next. You can find their contact details via the Get Support website. 


Take care!

Happy MacOS face when i turn my macbook pro on

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