iCloud Drive "Cannot open database"

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Level 1

4 points

iCloud Drive "Cannot open database"

I'm trying to use iCloud Drive on my Windows 10 (21H1) PC, but I'm getting this error: "Cannot open database. Please restart Windows".

Obviously I've tried restarting the PC, but nothing happens.

I've also tried uninstalling and installing again, both the Microsoft Store verion of iCloud and the standalone version for Windows7+. Same results.

I haven't found anything similar on the community. The closer one is this, but didn't fix the issue though...

The stranger part is that I can see the iCloud menu, but "iCloud Drive" folder on Windows is not updating anything.

I've also tried my account on other Windows PCs (both W10 and W11) and it works fine in there.

What else can I do?

Thanks in advance.

Windows, Windows 10

Posted on Nov 17, 2021 11:59 AM

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Answer 1

KMB_12

Community Specialist

Nov 18, 2021 5:01 PM in response to frisinacho

frisinacho,

Thanks for providing those additional details. At this time we'd recommend that you connect with Apple at Get Support for continued support for this matter.

Kind regards.

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Answer 2

frisinacho Author

Level 1

4 points

Nov 18, 2021 11:12 AM in response to SnickZ.

Hi SnickZ. and thanks for answering.

I'm currently running the latest version of Windows10 on this laptop as well as the 13.0 version of iCloud (latest one currently on Microsoft Store).

"In the past" iCloud was in use, but at some point I discovered that the files were not getting updloded to the cloud... And that's when I tried to upload for the first time, and I started receiving that error message.

Yesterday I tried once again to uninstall and install again, but this time I also enabled iCloud Photos (just for testing purposes) and the Photos are properly working, but I still receive the same error message on iCloud Drive and no file is getting downloaded/uploaded...

So sadly, that article didn't help me too much. But thanks anyway for sharing!

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Answer 3

SnickZ.

Community Specialist

Nov 18, 2021 10:13 AM in response to frisinacho

Hello frisinacho,

Thanks for using Apple Support Communities. We understand that you're unable to access iCloud Drive on your PC. Have you been able to do so in the past for this PC? Are you running the latest software version of your PC? Does the steps in the following article help?

Access and manage your files in iCloud Drive

Take care.

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iCloud Drive "Cannot open database"

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