How do I use my HomePod mini (HPm) on an 802.1X Wi-Fi network?
One of my HPm's works just fine...two others are not responding. Does anyone have solid knowledge/understanding about using HPm's on an 802.1x network. Apple's dox are two years old and don't seem to include a HPm.
HomePod mini, 15
Hi there Lev,
Were you able to try each step listed in the resource we previously provided? What exactly are you experiencing? "HomePod doesn’t support captive or subscription networks. If you set up HomePod to use one of these networks, you’ll need to reset HomePod and set it up again on a different Wi-Fi network."
Cheers!
Thanks for providing that information Lev.
Have you tried to restart your iPhone since you've started experiencing this issue? If not, try restarting your device using the steps in Restart your iPhone and test if the issue continues.
If the issue does continue, Contact Apple for support and service.
Take care!
Thanks for the quick reply.
I never see any option to move to another network.
Home says that the HPmini is version 15.1.1 and iOS is 15.1.
:-(
Hello Lev,
We see you're wanting to know if your HomePod mini is compatible with an 802.1X Wi-Fi network. We'd be happy to help!
The resource linked above shares information on using your HomePod and HomePod mini on an 802.1X Wi-Fi network.
If you're HomePod minis are being unresponsive, you can check out the following resource for guidance on what to do: If HomePod isn't responding.
We hope this helps!
Thanks for using Apple Support Communities. Have a good one!
Hi,
Steps 1 through 3 work like a charm but, on my phone (iPhone XR,) there is no Tap “Move HomePod to [network name]” option.
I can see all of the settings down to Reset HomePod... and there is no Tap “Move HomePod to [network name]” option.
Where should it show up?
I'm experiencing a HomePod mini which is not reliably connecting to my home network. My network does not have a captive portal or any sort of subscription requirement. It is set up to use 802.1X access control and my iPhone connects to it quite nicely. Of course, my iPhone must provide a verifiable user name and password prior to gaining access and I assumed that, behind the magic curtain, the iPhone would talk to the HomePod mini and inform it of the credentials. Perhaps not on the HomePod mini?
:-(
Hi,
Yes, I've restarted both the iPhone and HomePod mini more times than I can count. Does this make me crazy?
I am certainly stymied (and annoyed) by the 2+ year old Apple documentation which apparently doesn't apply to (or even mention) the HomePod mini.
Let's see what Apple Support has to say.
:-(
How do I use my HomePod mini on an 802.1X Wi-Fi network?
