Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t load videos or photos on my iPhone

After I have deleted all my data I still can’t load videos or photos on my phone why is that?


[Re-Titled by Moderator]


Posted on Nov 17, 2021 6:57 PM

Reply
Question marked as Best reply

Posted on Nov 17, 2021 7:12 PM

  • Make sure you remove all the photos and videos from your Photos App Recently Deleted photo album
  • Toggle on Optimize Photos for your device’s iCloud Photos setting
  • Restart your device after deleting items to free up storage
  • Update your device’s iOS or iPadOS to the latest version–use iTunes or Finder if you have a computer


2 replies
Question marked as Best reply

Nov 17, 2021 7:12 PM in response to Jonesdb

  • Make sure you remove all the photos and videos from your Photos App Recently Deleted photo album
  • Toggle on Optimize Photos for your device’s iCloud Photos setting
  • Restart your device after deleting items to free up storage
  • Update your device’s iOS or iPadOS to the latest version–use iTunes or Finder if you have a computer


Can’t load videos or photos on my iPhone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.