Zoom freezes my audio & video on both Macbook Air & iMac

I use an older Macbook Air with High Sierra 10.13.6 and a 2019 iMac with Big Sur 11.6. On both machines, my zoom meetings freeze my audio and video. I can hear everyone else and see when they share their screens, though if they have their camera on, that freezes. I've checked with my ISP and they don't know what the problem is. My download speeds are excellent and I don't have problems with other online meeting software like Teams or Slack. Is this a Mac problem?

Posted on Nov 17, 2021 8:59 PM

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1 reply

Nov 18, 2021 3:05 PM in response to cristy260

Hello cristy260,

We understand that you're experiencing an issue with the Zoom app on your MacBook Air and iMac, and we'd like to help however we can.

Just to confirm, it seems like the issue only happens with the Zoom app, correct?

If apps stop responding on your Mac devices, the information and steps outlined here may help: If an app on your Mac stops responding, closes unexpectedly, or won’t open

Take care!

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Zoom freezes my audio & video on both Macbook Air & iMac

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