Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

I bought an iPhone from someone and then they locked it and I don't know how to get on touch with them so I need the lock taken off the phone

I bought an iPhone from someone on line and I'm not sure how to get a hold of them now and I can't find their profile anywhere when I received the iPhone it was locked through the find my iPhone app for something like that and I paid $150 for it so I need to be able to use it so I need to unlock to happen. I'm on a fixed income and my house just burned down I cannot afford another phone just due to someone's idiocy


Posted on Nov 18, 2021 10:05 AM

Reply
Question marked as Best reply

Posted on Nov 18, 2021 11:28 AM

'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.

3 replies
Question marked as Best reply

Nov 18, 2021 11:28 AM in response to Maddkatter

'Activation Lock for iPhone, iPad, and iPod touch' is a security feature that's designed to prevent anyone else from using an iPhone, iPad, or iPod touch, if it's ever lost or stolen. To learn more click here --> http://support.apple.com/HT201365


For an individual to remove an activation lock absolutely requires the information for the account that applied the lock. Click on this link to learn 'How to remove Activation Lock' --> https://support.apple.com/HT201441


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.

Dec 17, 2021 10:36 AM in response to tristen266

tristen266 wrote:


I don’t know what to do

From Limnos's response above:


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock or return the device for a refund or recycle the device. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.

I bought an iPhone from someone and then they locked it and I don't know how to get on touch with them so I need the lock taken off the phone

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.