Screen jumping and skipping Erratically whitout touching

My iPhone XS Screen jumps and skips by itself sometimes. Erratically and unpredictably. It has happened mostly when I try and call or text or chat on WhatsApp …

The apple supprt just recommended to update ios but my device is updated on 15.1.


It's software related I guess related to face recognition. When I cover the front camera with my finger it looks solves the problem. I deactivated some features of the face recognition but nothing changes.

iPhone XS, iOS 15

Posted on Nov 19, 2021 1:23 AM

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5 replies

Nov 21, 2021 11:01 AM in response to Alincanada

Alincanada,


Thanks for getting back to us and for providing that update. Our recommendation is to restore the software on your iPhone by using a computer. This will reinstall a fresh brand new copy of the iOS software on your iPhone. When you perform this step, you'll want to set up your iPhone as new without your backup. This will help determine if the issue you're experiencing is hardware or software related. Here are the steps to follow:


1. Create a back up of your data: How to back up your iPhone, iPad, and iPod touch


2. Restore your iPhone, iPad, or iPod to factory settings


3. Set up your iPhone following the steps here: Set up your iPhone, iPad, or iPod touch

*** For step 5 - “Restore or transfer your information and data" you’ll want to select, “Don’t Transfer Apps & Data”


4) After completing the setup, test the iPhone and see if the issue returns. If it doesn’t, you can restore the backup you created for step 1. Here’s how to restore the backup: Restore your iPhone, iPad, or iPod touch from a backup


Please keep us posted with the results.


Cheers.

Nov 19, 2021 7:39 PM in response to Alincanada

Hello Alincanada,


Thank you for reaching out in Apple Support Communities. We understand the display of your iPhone is not functioning properly. We'll be happy to help.


There's a recent update that's available for your iPhone. We recommend to update the software to iOS 15.1.1. Updating the software helps provide software improvements that may help: Update your iPhone, iPad, or iPod touch


Please let us know if that helps.


Kind regards.

Nov 21, 2021 11:12 AM in response to bryanr14

Hello,

Thank you for your response.

It needs at least 1-2 full day of my busy life to be completed and I will do it hopefully soon but I have another idea. I believe Apple makes these kinds of troubles for the customers who are using previous model of iPhone to force them buying new models. It’s not fair at all! I always had different kinds of issues when a new model comes. I am thinking to change my system completely to Android that I hated but I think they do much professional and friendly than you guys. My family and I seriously working on this idea. Apple has 15.1.1 for iPhone 12 and 13 but not for me that I have 10 (XS)! Everybody will find these unfair management and bad gameplay buddies!!

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Screen jumping and skipping Erratically whitout touching

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