Comcast xfinity email will not open

Have had xfinity for years and always opened until recently. Returns to login PW signing page once PW is entered.

iMac 21.5″, macOS 11.6

Posted on Nov 19, 2021 9:33 AM

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5 replies

Nov 19, 2021 10:30 AM in response to Tittusmoody

From what you are describing, you are directly accessing the Comcast web site on the internet with a browser. If that is correct, your Mac is involved only so far as to provide the web's password as it is stored in your keychain. You seem to be saying that the second access to Comcast email links is not accepting your password. My experience in accessing the Comcast web site is that it seems to have the passwords stored there for its email access link(s), which are accessed after the initial Comcast access. If I am on track here, you need to go further on the web sit and reconfirm what passwords they have stored for you. You can also contact Comcast for assistance with your access problem.

Nov 19, 2021 10:02 AM in response to Ronasara

After opening the Comcast-xfinity login page (https://login.xfinity.com/login?r=comcast.net) the authentication box appears asking "Please enter your password." Once entered and returned, the Mac goes thru the authentication process only to return to the "Please enter your password" screen.

I have not changed the PW and can open the mail on my iPhone or HP laptop, but not on the Mac.

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Comcast xfinity email will not open

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