iPad won't let me add a fingerprint

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Level 1

48 points

iPad won't let me add a fingerprint

My passcode works OK when I login and unlock screen on my iPad Pro (15.1). But suddenly I get the following msg every time I tap on Settings > Touch ID and Passcode > Add A Fingerprint.

Despite several times of "try again", I still get this msg. Have had my iPad for quite a while, but have never encountered this particular glitch before. Possibly an option setting?? Please advise.

iPad Pro 9.7-inch WiFi, Cellular

Posted on Nov 19, 2021 9:37 AM

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Answer 1

Nov 19, 2021 9:49 AM in response to MurPhil

A forced-restart of your iPad may be beneficial - as this will often resolve an isolated software issue:

On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.

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Answer 2

MurPhil Author

Level 1

48 points

Nov 20, 2021 6:22 AM in response to LotusPilot

Forced restart of my iPad doesn't fix the problem. This problem started recently, right after I updated my iPad to 15.1 ?!

I notice that this happens when trying any of the options offered in "USE TOUCH ID FOR:".

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iPad won't let me add a fingerprint

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