You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Newsroom Update

Billie Eilish is Apple Music’s Artist of the Year for 2024. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Rating songs with Siri stopped working (iOS 15.1.1 Music app, not service)

Sorry if this is the wrong place--it's not at all obvious where this question belongs.


I've been using my iPhone and Siri to rate the songs in my music library. For months I've been playing the songs with the Music app on my iPhone (started on a 6S, currently on a 13) and rating them with "Hey Siri, rate this song [###] stars". It's been working great, including the start of today, with Siri responding "Okay, I've rated it a [###] out of 5" or "Okay, I've rated it [###] stars".


Some time today that stopped working. The only responses I get now are "Sorry, I can't do that" or "Sorry, I can't help you with that". All other Music related commands still seem to work. I can rate the songs manually via the ••• menu.


I've tried turning data off and on, wi-fi off and on, restarting the phone, installing 15.1.1 update... Nothing works.


It was working, then it wasn't. No indication of what changed or what the problem is. This is incredibly frustrating.


The songs are played from a smart list called Unrated, but it also doesn't work if I navigate to the songs via Artists, Albums, Songs...

iPhone 13, iOS 15

Posted on Nov 19, 2021 10:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jan 8, 2022 10:57 PM

I did the same thing Webster, and the issue has again been lodged with engineering. Hopefully if enough people do this we’ll get a fix in a future update!


For anyone else who is keen to lodge this error, make sure you:

  1. Advise this is occurring across multiple devices if you have them (which it is)
  2. Advise that this also occurs on a friend or family member’s device so they can rule out your Apple ID as the issue (which it’s not)
  3. Advise that you’ve already tried to restore your device to factory settings and the issue is still occurring, otherwise they’ll make you do that as part of the troubleshooting (even though they acknowledge this is probably a back-end issue).


Fingers crossed this gets sorted soon

44 replies

Dec 7, 2021 6:09 PM in response to Matt Tuley

Just adding my reply so that this topic has more comments. I'm using an iPhone 6s and IOS 14.8.1.

This behavior seems to effect any model iPhone and IOS release and is most definitely caused by Apple's backend changes.

PLEASE FIX THIS APPLE. I really hate when Apple makes a changes like this that hurt its users (which they do occasionally like when they decided that finder and spotlight would return metadata instead of filename when searching music)


Dec 24, 2021 8:20 AM in response to Matt Tuley

I have a theory as to why this issue exists. Like others on this thread, I've utilized the "rating playlist" workaround. It's mostly worked, with one exception: songs that I've uploaded to my library can no longer be added to playlists. I believe this issue and the song rating issue are both tied to the new Apple Music Voice plan.


For half the price of the regular Apple Music plan, the Voice plan provides Siri-only access to Apple Music. Aside from not having a GUI, it also doesn't have library or playlist capabilities. My guess is that there is an issue identifying the plan subscription, so all users are being treated as Voice plan subscribers.


Apple QA either didn't account for the standard Apple Music plan user persona and missed this defect or, they did, identified it, but management determined that they didn't have enough time to fix it prior to the Voice Plan launch. Regardless, either scenario reflects poorly on them. Hopefully this gets fixed in an update sooner than later

Jan 2, 2022 7:47 AM in response to Shin_G

I could not figure out how to create the shortcuts correctly. (Shortcuts and I are not friends.) I would be very grateful if you could provide the actual steps for how to create one of the shortcuts; I got very confused).


But the following process did seem to work. First I created five different playlists titled "rating five," "rating four," and so forth. (Thanks for this suggestion.) Then I simply used the following syntax with Siri while listening to music.


“Hey Siri, Add Current Song to Playlist Rating Five” (or whatever rating I desire)


Then at the end of the day, I went into each of those playlists and actually rate the songs in those playlists.

Jan 24, 2022 6:34 PM in response to Matt Tuley

I’m having the same problem. I rate new songs in the car. I have a huge music library and ratings is the best way for me to organize and play it all. My unrated new smart playlist is getting ridiculously hefty while I wait for a fix on this. I don’t have the time or patience to do this manually. It’s very aggravating that this is happening.

Jan 25, 2022 6:37 AM in response to PoeticVampire

I don't think this was a mistake, bug, or accident. With this backend change having occurred months ago without update or resolution, I think it's safe to assume that Apple is just removing the functionality from Siri to be able to rate your songs.

It really really stinks.

It stinks that they make this change and hide that they made the change and prefer to let users contact support.

It stinks that they are impacting visually impaired users disproportionately when they degrade Siri functionality.

It stinks that with so much of your phone's function being "software as a service" that is subject to change without notice and without transparency.


There's a lot I love about Apple, but this stuff burns me up. I hope they realize that every time this problem is mentioned, there are multitudes of users who are quietly annoyed.


But hey, I hope they prove me wrong and fix the Siri backend to enable song rating again.

Feb 6, 2022 6:51 PM in response to msferatu

I was then ecstatic when Apple added rating songs to Siri.. Suddenly my phone was ACTUALLY safe to use in the car! Perhaps I could FINALLY let go of my clickwheel iPod!! (where you can rate practically without looking quick and easy..)


I was seriously weirded out/angry that the recipricol command, "how many stars?" seemed to simply not be part of the new functionality..


Now I'm angrier than ever that something I hugely valued has been broken (by this threads time stamps) for months now..


Sure seems to give creedence to some of the theories presented..


We love music. We've had access to iTunes for decades. Apple CANNOT jeopardize the cumulative work in rating song libraries around the world, but I guess it's okay to discourage it.. Like when "love" tried to push ratings out of the way.. Grrr..


+1 for A) fixing this, and B) adding "Hey Siri! How many stars does this song have?" (and permutations.. How hard can it be?)


Feb 7, 2022 6:07 AM in response to mtrcycllvr

Great points mtrcycllvr

This also is making things harder on vision impaired users, just as a mention.


I've been continuing to ask siri to "Rate this song 3 Stars" just so that the Siri logs on Apples servers still register that users are trying to use this function.


I wish *HINT HINT* that tech support would, at least, release an official response to this.


Feb 8, 2022 10:58 AM in response to msferatu

Just to add to the problem, the shortcut idea from earlier in this thread would work but for a couple of problems (Apple related, not the person who came up with the idea). First, it only works occasionally if you use Siri on your watch and secondly the additions to the "Rating" playlists seem toe be stuck on my phone. They don't sync to my iPad or Mac, not even to music.apple.com.


This is getting seriously frustrating.

Feb 12, 2022 10:54 AM in response to Ken Davies

The shortcut solution was working for me, but stopped about 3 weeks ago. Basically, when I invoke one of the rating shortcuts, the currently playing song gets added to the playlist on my iPhone. When I check that playlist on my MacBook, the song's not there. Interestingly, if I manually add a song to that playlist from my phone, it magically appears on the playlist on my MacBook. So the issue is once again linked to Siri. I tried logging out from iCloud and back in to no avail. I finally discovered a workaround. If I rename the playlist on my iPhone, it forces the songs to update in the playlist on my MacBook. (I still have to manually update the ratings and delete the songs from the playlist after that.) So yet another kludgy step is added to get song ratings to work. Meanwhile, there have been like 4 iOS updates since this was first reported and no fix. WTF!!!

Mar 2, 2022 11:16 AM in response to Shin_G

Well the shortcut solution works very well so thanks for that idea.. I am glad I read through this discussion. I thought My phone was just behaving badly on its own. The shortcut is a great solution, however it does not change the fact that Apple has broken a long-existing functionality and forced us to program shortcuts to re-activate it. Also, of course there is the additional work of reviewing the lists and starring and cleaning out the songs that accumulate in them, but yes,, its a HUGE help, so thanks again! Come on Apple. Don't break stuff that's been working since before most people even had a smart phone.

Rating songs with Siri stopped working (iOS 15.1.1 Music app, not service)

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.