Problem with updating apps and downloading from APP Store.

Hello,

I have The Problem with updating apps and downloading from APP Store. When I try to update apps, a window appears with the text "There is a problem with paying for a previous purchase." when you enter the password and go to the window, there is an endless download. I have no card arrears or unpaid app subscriptions. There is money on the card and the validity period has not expired.

Thanks!

Posted on Nov 20, 2021 11:23 AM

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Question marked as Top-ranking reply

Posted on Nov 20, 2021 1:39 PM

As long as the system believes there is an issue with a previous purchase, you won't be able to use the account.


The only way to resolve the issue is by speaking directly to Apple.

Get Support -

https://getsupport.apple.com/


M1 Mac mini, macOS 12.0.1; Watch, series 5 GPS/cellular, watchOS 8.1; iPad Pro 2nd Gen, iPadOS 15.1; iPad Air 2, iPadOS 15.1; iPhone 12 Pro, iOS 15.1; TV 4th Gen, tvOS 15.1; HomePods, audioOS 15.1 and Airport Express w/ Airplay 2

1 reply
Question marked as Top-ranking reply

Nov 20, 2021 1:39 PM in response to Ekaterinaturbojozyk

As long as the system believes there is an issue with a previous purchase, you won't be able to use the account.


The only way to resolve the issue is by speaking directly to Apple.

Get Support -

https://getsupport.apple.com/


M1 Mac mini, macOS 12.0.1; Watch, series 5 GPS/cellular, watchOS 8.1; iPad Pro 2nd Gen, iPadOS 15.1; iPad Air 2, iPadOS 15.1; iPhone 12 Pro, iOS 15.1; TV 4th Gen, tvOS 15.1; HomePods, audioOS 15.1 and Airport Express w/ Airplay 2

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Problem with updating apps and downloading from APP Store.

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