Mobile Device Management

I have had several significant concerns with security on my iPhone. I’d be more than happy to discuss specifics if anyone is interested. Anyways, this question for the community surrounds the setting “VPN & Device Management.” I attempt to sign in and get the attached error message. Generally speaking, it says that someone somewhere is already signed in and I can’t access the service. Does anyone know how I can sign whoever wherever out of that service so I can access it? I have changed the password, signed out of all devices, etc. to no avail. If you have some other solutions, I’d appreciate it. Thank you in advance!

Posted on Nov 20, 2021 6:25 PM

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Question marked as Top-ranking reply

Posted on Nov 21, 2021 12:44 PM

Hello pw10,


We see you're having an issue signing into an account, and we'd be happy to help.


Are you attempting to sign into a work/business or school account? The sign-in screen there is to help enroll your device in your organization's mobile device management service. In these types of cases, it may be necessary to reach out to the place of business, as they can be responsible for the Mobile Device Management.


If you're looking to configure a VPN, try going back one screen, and then check for the VPN option at the top here.


Cheers.

2 replies
Question marked as Top-ranking reply

Nov 21, 2021 12:44 PM in response to pw10

Hello pw10,


We see you're having an issue signing into an account, and we'd be happy to help.


Are you attempting to sign into a work/business or school account? The sign-in screen there is to help enroll your device in your organization's mobile device management service. In these types of cases, it may be necessary to reach out to the place of business, as they can be responsible for the Mobile Device Management.


If you're looking to configure a VPN, try going back one screen, and then check for the VPN option at the top here.


Cheers.

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Mobile Device Management

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