my ipad keep crashing

i have an ipad mini 2 and its on ios 12.5.2 and for some reason when i play games such as roblox or genshin impact, or even open up the settings app it sometimes just randomly freezes and goes back to the home screen. i want to know why this is happening and its also slow when it comes to loading webpages and articles, when my iphone can load it in a second or 2.

iPad mini, iOS 12

Posted on Nov 21, 2021 4:01 PM

Reply
Question marked as Top-ranking reply

Posted on Nov 22, 2021 10:53 PM

Also, keep in mind, an iPad Mini 2 is, now, an over 8-year old device.

Third party app support, typically, continues for 2-3 years AFTER Apple ends full support of a subset of their devices.

The last major update to iOS 12 was in 2019, with iOS 12.3.

So, it has been over two years, already, and third party app support is already on a downward trend for all iOS 12 supported devices.

Look for many more third party apps dropping support for all iOS 12 supported devices as another year progresses.

The immediately above statement is what you really need to worry about.


Sorry.


There is one last thing you can try/attempt, if you need to recover older versions of apps, for old or older, aging iOS devices.

If you own another much newer iOS device that can run iOS/iPadOS 13 and later, you can install the most recent version app/s onto that more recent iOS device.

Then go back to your older iPad, open the iOS App Store, go to the Purchases section of the store app, search for the app/s you wish to try and download to that older iPad and see if an older version of the app is allowed to be downloaded/installed to that older iPad.

These newer iOS/iPadOS devices must use your same Apple ID user account and password.


This does NOT mean that every app in the iOS App Store still has an older version of an app that is still compatible with iOS 12 to be able to download/install, per my previous comments on this.


So, Failing that OR IF NO joy, then there is nothing more to be done.


It's late in 2021, now.

You should really seriously consider a purchase of a new iPad model OR a much, MUCH “newer” and less expensive, refurbished or used iPad models, from better known, trusted sources, like other Apple product/device retailers/resellers, some locally or from online, on the Web/Internet, capable of running the latest iPadOS versions.

There are PLENTY of newer, older iPad models that can run the latest, current versions of iPadOS.


If you need OR ONLY able to purchase older, less expensive iPad models, look at older IPads from 2014 and later.


All of these older model iPads below CAN run the latest releases of iPadOS 15.


2014, 9,7 inch screen iPad Air 2 models

2015, 7.9 inch screen iPad Mini 4 models

2015-2017, 12.9 inch screen iPad Pro models. ( 1st gen Pencil support )

2016, 9.7 inch screen iPad Pro models ( 1st gen Pencil support )

2017, 10.5 inch screen iPad Pro models ( 1st gen Pencil support )

2017, 9.7 inch screen iPad 5th gen models

2018, 9.7 inch screen iPad 6th gen models ( 1st gen Pencil support )

2019, 10.2 inch screen iPad 7th gen models ( 1st gen Pencil support )

2020, 10.2 inch screen iPad 8th gen models. ( 1st gen Pencil support )

2018, 11 inch or 12.9 inch screen iPad Pro models ( 2nd gen Pencil support )

2019, 10.5 inch screen iPad Air 3rd gen models ( 1st gen Pencil support )



Get the largest internal data storage model you can afford as NO Apple iOS device has ANY expandable storage.


I am sorry that you had to learn all of this, but this does not change any of the facts regarding these older iOS devices.



Best of Luck to You!

Similar questions

10 replies
Question marked as Top-ranking reply

Nov 22, 2021 10:53 PM in response to vxjoseph

Also, keep in mind, an iPad Mini 2 is, now, an over 8-year old device.

Third party app support, typically, continues for 2-3 years AFTER Apple ends full support of a subset of their devices.

The last major update to iOS 12 was in 2019, with iOS 12.3.

So, it has been over two years, already, and third party app support is already on a downward trend for all iOS 12 supported devices.

Look for many more third party apps dropping support for all iOS 12 supported devices as another year progresses.

The immediately above statement is what you really need to worry about.


Sorry.


There is one last thing you can try/attempt, if you need to recover older versions of apps, for old or older, aging iOS devices.

If you own another much newer iOS device that can run iOS/iPadOS 13 and later, you can install the most recent version app/s onto that more recent iOS device.

Then go back to your older iPad, open the iOS App Store, go to the Purchases section of the store app, search for the app/s you wish to try and download to that older iPad and see if an older version of the app is allowed to be downloaded/installed to that older iPad.

These newer iOS/iPadOS devices must use your same Apple ID user account and password.


This does NOT mean that every app in the iOS App Store still has an older version of an app that is still compatible with iOS 12 to be able to download/install, per my previous comments on this.


So, Failing that OR IF NO joy, then there is nothing more to be done.


It's late in 2021, now.

You should really seriously consider a purchase of a new iPad model OR a much, MUCH “newer” and less expensive, refurbished or used iPad models, from better known, trusted sources, like other Apple product/device retailers/resellers, some locally or from online, on the Web/Internet, capable of running the latest iPadOS versions.

There are PLENTY of newer, older iPad models that can run the latest, current versions of iPadOS.


If you need OR ONLY able to purchase older, less expensive iPad models, look at older IPads from 2014 and later.


All of these older model iPads below CAN run the latest releases of iPadOS 15.


2014, 9,7 inch screen iPad Air 2 models

2015, 7.9 inch screen iPad Mini 4 models

2015-2017, 12.9 inch screen iPad Pro models. ( 1st gen Pencil support )

2016, 9.7 inch screen iPad Pro models ( 1st gen Pencil support )

2017, 10.5 inch screen iPad Pro models ( 1st gen Pencil support )

2017, 9.7 inch screen iPad 5th gen models

2018, 9.7 inch screen iPad 6th gen models ( 1st gen Pencil support )

2019, 10.2 inch screen iPad 7th gen models ( 1st gen Pencil support )

2020, 10.2 inch screen iPad 8th gen models. ( 1st gen Pencil support )

2018, 11 inch or 12.9 inch screen iPad Pro models ( 2nd gen Pencil support )

2019, 10.5 inch screen iPad Air 3rd gen models ( 1st gen Pencil support )



Get the largest internal data storage model you can afford as NO Apple iOS device has ANY expandable storage.


I am sorry that you had to learn all of this, but this does not change any of the facts regarding these older iOS devices.



Best of Luck to You!

Nov 22, 2021 10:50 PM in response to vxjoseph

vxjoseph wrote:

Yes sometimes I clear it but it takes a while since to swipe out of all apps, also how can I update it to the latest version ios 12.5.5 because when I go to software update it says its up to date on 12.5.2

Then, you have far too many, potentiially background running apps open in the iOS app switcher.

Also, to make sure NO apps have any processess running in the background, in the Settings app, under General Settings, you should toggle OFF Background App Refresh either individually for any app NOT needing any type of data refreshing in the background or simply toggle OFF background app refresh, entirely, for ALL apps.



Your iPad is behind in iOS 12 updaates.

If you have access to a full computer, like a Mac or Windows PC, try either using the Finder on a Mac that has the newest macOS Catalina, or later macOS, installed OR with an older Mac with an older Mac OS, download and install the latest iTunes version ( or latest iTunes for Windows PC ), make sure the Mac or Windows PC is connected to the Internet, connect your iPad by the USB charge cable to the computer and let the iTunes application upgrade/update that iPad model, using the iTunes Software Update feature, to its current, maximum iOS of iOS 12.5.4/iPadOS 14.6


Make sure your iPad is, at least, charged to 50% or greater to attempt this.


Also, make sure to do a backup of your iPad's data, prior to upgrading/updating.

Backup to Apple iCloud and/or a full Mac or Windows PC using the same iTunes app OR, if a newer Mac running macOS Catalina, or later, making a backup using the macOS Finder app.


If NO access to a Mac or Windows computer, you will have to seek help from a good friend or family member, with a full Mac or Windows PC, to help you out


OR


Search online to locate and call contact your nearest, “local” Apple Store location to try/attempt to make an appointment to get your Apple iPad upgraded/updated to its latest iPadOS 15 version.

Apple Store employees will be glad to help/assist you.


Nov 22, 2021 10:37 AM in response to vxjoseph

Hello Vxjoseph,


It sounds like you are experiencing performance issues with your iPad. We understand how important this is to you and we are here to help.


This article may be able to help: If your iPad won't turn on or is frozen


It may also be due to the fact your iPad is not on the latest iPadOS version available for your device. Your device should be compatible with iPadOS 12.5.5.


We would also recommend backing up and updating your device: Update your iPhone, iPad, or iPod touch


Hopefully this helps.


Cheers!

Nov 22, 2021 10:52 PM in response to vxjoseph

If you decide to go down the path of purchasing used, secondhand Apple devices, here is how to avoid purchasing an Apple iOS/iPadOS device with user activation lock, in the future.



If you purchase any iPad, or any Apple iOS device, for that matter, used/second hand, online, or even in-person, make sure this iPad does NOT have user activation lock and has been properly reset for sale.

A properly reset for sale iPad should initially power up to an animated, multi-language “Welcome” screen.

DO NOT take the iPad seller's word that this iPad is user activation lock free!

We have seen plenty of used iOS device purchasers get scammed.

User Activation Lock can never be bypasss, circumvented or worked around IF there is no correct previous/original user information to be able to do so.

Apple doesn't get involved with ANY user activation locked, used/second-hand sold devices, either.


So, buyer beware!


If purchasing a used device in-person, power the iPad ON

If the iPad DOES NOT display the initial animated, multi-language “Welcome” screen, then pass on purchasing this iPad.

If the iPad powers up to any other screen, then forget purchasing this iPad.

You cannot trust that the seller actually has the correct needed info to properly reset the iPad back to factory settings right then and there before the actual purchase and exchange of money for the iPad, in question.

Pass on the device!


If you are purchasing this used iPad online ask the seller to provide multiple images, either online or be sent to you via email, showing this animated, multi-language “Welcome” screen of the interested in purchasing iPad model.

Even better, ask for a short video be sent to you showing this animated, multi-language “Welcome” screen, in action and in its entirety, posted to the online ad or emailed to you.

If the online iPad seller refuses any of these requests, pass on the iPad. DO NOT buy!



Good Luck to You!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my ipad keep crashing

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.