Apple Intelligence is now available on iPhone, iPad, and Mac!

📢 Newsroom Update

Apple’s new MacBook Pro features the incredibly powerful M4 family of chips and ushers in a new era with Apple Intelligence. Learn more >

📢 Newsroom Update

Apple introduces M4 Pro and M4 Max. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

remove device from iCloud will remove all data from hard disk ?

Hi, I have bought MacBook from a store(Not apple store) but it locked out and Asking for some 6 digit passcode. Apple store was unable to unlock as it was not bought from them. And neither the store owner was able to unlock. So I returned it back to store owner.


I was unable to wipe out all the data as it was locked. Just wanted to check if someone can access my data from that device ? I don't think removing the device from iCloud will erase full disk.

I have some sensitive data on MacBook. so just wanted to check if store owner get is unlocked can access my data?

Thanks

MacBook Pro 13″, macOS 12.0

Posted on Nov 22, 2021 10:16 AM

Reply
Question marked as Top-ranking reply

Posted on Nov 22, 2021 6:30 PM

If you did not trigger the lock/disablement, then it means a previous owner still has control of the laptop. If the previous owner gets the laptop back, then they may be able to unlock the laptop (or have Apple unlock the laptop if the person can provide valid proof of ownership). I know at least one of our organization's laptops had the "Disabled screen" triggered somehow (not by us - I believe it was some fluke) that would never provide us the opportunity to enter an unlock code and supposedly a co-worker performed a PRAM Reset which allowed the laptop to boot normally again. Otherwise, in theory, no one should be able to access the contents of the laptop. However, depending on the exact model of the laptop it may be possible to remove the drive and access the data on it. When someone has physical access to a computer all bets are off since a person then has the means, especially using specialized tools & hardware, to take advantage of any system vulnerabilities.


Your story shows that it is very risky purchasing a pre-owned Mac from third party vendors. Even if a user attempts to perform a clean install of macOS by first erasing the drive, it may not always reveal whether the Mac is still being managed by a previous owner since some of the management notifications may not appear for days or even weeks.


The short answer is your data is probably safe especially if the drive is encrypted, but the encryption is only as good as the password used for the admin user account(s) -- the security is the same as if the laptop was lost or stolen. There are absolutely no guarantees though.

1 reply
Question marked as Top-ranking reply

Nov 22, 2021 6:30 PM in response to Agoyals

If you did not trigger the lock/disablement, then it means a previous owner still has control of the laptop. If the previous owner gets the laptop back, then they may be able to unlock the laptop (or have Apple unlock the laptop if the person can provide valid proof of ownership). I know at least one of our organization's laptops had the "Disabled screen" triggered somehow (not by us - I believe it was some fluke) that would never provide us the opportunity to enter an unlock code and supposedly a co-worker performed a PRAM Reset which allowed the laptop to boot normally again. Otherwise, in theory, no one should be able to access the contents of the laptop. However, depending on the exact model of the laptop it may be possible to remove the drive and access the data on it. When someone has physical access to a computer all bets are off since a person then has the means, especially using specialized tools & hardware, to take advantage of any system vulnerabilities.


Your story shows that it is very risky purchasing a pre-owned Mac from third party vendors. Even if a user attempts to perform a clean install of macOS by first erasing the drive, it may not always reveal whether the Mac is still being managed by a previous owner since some of the management notifications may not appear for days or even weeks.


The short answer is your data is probably safe especially if the drive is encrypted, but the encryption is only as good as the password used for the admin user account(s) -- the security is the same as if the laptop was lost or stolen. There are absolutely no guarantees though.

remove device from iCloud will remove all data from hard disk ?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.