UPS: We could not locate the shipment details for this tracking number

I bought a new 14inch MacBook Pro and Apple says it was shipped on Nov 18 and provided a ups tracking number. However, when I clicked this link, it showed: We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information.


I called Apple and they told me although it showed shipped, but it is actually not be shipped to UPS. I also called UPS and they said they did not receive this item. Does anyone have same question and what happened later? Do you receive your items as expected? Thanks!

Posted on Nov 23, 2021 9:56 AM

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Nov 23, 2021 10:01 AM in response to yiminl18

yiminl18 wrote:

I bought a new 14inch MacBook Pro and Apple says it was shipped on Nov 18 and provided a ups tracking number. However, when I clicked this link, it showed: We could not locate the shipment details for this tracking number. Details are only available for shipments made within the last 120 days. Please check your information.

I called Apple and they told me although it showed shipped, but it is actually not be shipped to UPS. I also called UPS and they said they did not receive this item. Does anyone have same question and what happened later? Do you receive your items as expected? Thanks!


Order status:


https://secure.store.apple.com/shop/order/list


https://www.apple.com/shop/help/viewing_changing_orders


https://www.apple.com/shop/help/shipping_delivery



If no insight call Customer Support (800) MY–APPLE (800–692–7753)

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UPS: We could not locate the shipment details for this tracking number

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